Georgena - YOU ROCK! I knew there was a reason I love Terry (besides just my bikes)!

Seriously, since I was the one who pointed out that you should have been better prepared, let me say that you have 100% redeemed yourself and your business! I spent years in retail management and because of it, I tend to get overly demanding when it comes to serivce. You guys have met my expectations in the past, so I should have given you the benefit of the doubt this time (I will admit that I was patient enough to get my multiple orders through!).

Thanks for your gracious offer and for answering my question about the return policy for this sale.

It is greatly appreciated!