Wow! I'm blown away that Ms. Terry herself would come and help us out! That's pretty cool. With your permission, I'll cross-post on our club (private) forum. We have a thread there about the problems with ordering. I placed one successfully online, but had the same problem with the second order -- it dumped my cart twice, asked for a password where there was no place to enter. I called that one in. Bike cube for me too!