My apologies to all of you who have been frustrated trying to make a purchase during our 1/2 off sale. Believe me, no one feels worse than I do when we leave customers feeling less than absolutely thrilled with our products and our service.

Since I'm a geek, let me fill you in a bit on what's happened. This sale started as a mailing to a small, select group of customers and very quickly assumed a life of its own! It's not that our web servers aren't up to the traffic -- it's that some gliches in our code were exposed when the volume ramped up. We've been working behind the scenes to correct the problems.

But for those of you who waited patiently and still couldn't complete an order, or who attempted to phone in your order and got a busy signal, that's no consolation.

I definitely don't want you to feel like you lost out on the sale. If any of you wanted to order but couldn't because of our technical issues, please give us a call (800-289-8379) sometime in the next few days. We'll honor the sale price.

Again, please accept my apologies. Thanks to all of you for your robust discussion of our sale!

Georgena Terry