I simply refuse to go to a place where they are total snobs. I went a shop owned and operated by a former european racer. Has his photo in a paceline with C****** team. Bad mouth everything not Campy, Colnago ... Can you guess his nationality? He was a total jerk so I didn't buy from him or have my bike serviced. His loss not mine.

I take my bike to a shop where the people are upfront and nice. I'm not one of those looking for a townie or beach cruiser and pretty much know my stuff so I REALLY HATE IT when they give me lip service. I have no qualms about walking out in mid-sentence. I've done it to many a car salesman.

The places where I do go are places where they talk straight to me, treat me like a customer they want... And when they work on my bike, they always ask before they change any setup. DON'T YOU DARE TOUCH THE SEAT, SEAT TUBE.

So for the guy to swap around the setup without asking is not only rude but he didn't stay within bounds of what is requested. Shame on him.

I think its important too that if its your first visit to a "new" shop, you need to have a good understanding with the people at the shop of what you expect.

it's bit of peeve for me too,
smilingcat