Grrrr, why do they always assume?

[sgtiger]

I haven't worked in a bike shop, but I have worked for years in retail and customer service, so take my opinion for what it's worth. I think it's bad form for them to assume anything about you. In my experience it was important to ask a few good open-ended questions so that I could make recommendations based on the customers' replies. Sometimes they would come in with no idea what they were after, but they usually knew what they were trying to accomplish.