We had the bike fitted to her when she bought it, but I also had been wondering about her seat. She went to a different bike shop today, near her office, and they said the seat/fit looks perfect for her.

We tried the cleat adjusting, but it's difficult to get it just right, and we can't really tell if it helped until she goes out on a good ride. Turns out... today at the other bike shop - she bought the Speedplay Frogs!

She says they're SO easy to clip in and out of that it will be a bit of an adjustment, but she thinks this may do the trick. Fingers crossed!