You guys are right (but so am I ). This is a small shop - 4 guys who love bikes. They are not the huge bike superstore, so I know I shouldn't expect the same level of service. These guys love bikes, they're going to do a great job on my bike and I know I'm going to be happy...eventually.

I just wish they would be more honest with themselves (and by extension, me). They have too much on their plate to get this thing out to me this week. That's ok. Just tell me. I just put down a few hundred bucks as a deposit on this thing, and I want to make sure I'm not forgotten. Drop me an email that says, hey, we got super busy this week, but we're working on it. Great. I understand. But silence makes me nervous.

Thanks for letting me vent!