Just my 2 cents...someone recommended Montano Velo to me for maintenance last year- I live about .25 mile away from there. Anyway, they did a tune up on my hybrid, and replaced a part (stem? something fairly major anyway, but I can't for the life of me remember what- I had just started riding). My then bf and I went to pick up the bike, and ex-bf looked at it (he's a major bike guy) and said, "this part they replaced is not new, look at the scratches, grease, etc." He asked the mechanics for the box, or something to indicate that the part was new, and they said they didn't have the box, maybe someone returned the part unused or something. Anyway, ex was irate, and the service they gave us was really like, "who cares if you ever shop here again, lame-o hybrid rider" (which was pretty freakin' stupid of them, because last month I bought a custom Serotta from Cycle Sports on Grand Ave., because they treated me and my hybrid seriously (spent hours on the Serotta fit cycle adjusting my clips when I went clipless on the hybrid and my knees were hurting). Take it for what it's worth.....