Did you talk to them today? What did they say? Please let us know. I loved my pocket rocket pro until she was stolen. Yes, I had my problems with BF, but they were always responsive and the bike performed very well and was very convenient to travel with. I rode her from Chiapis to Guatemala with no problems. But, I did learn that whenever you pack any bike, you need to aquire some mechanical skills as any bike gets out of adjustment when you go through packing, shipping, etc. But what you are describing is clearly something different, that you must work out with Bike Friday if they want to keep you as a customer.