Thanks for your story. I too agree- our local bike shops are the best!!!!

The bike shop where I bought my Scott Carbon bike last year has always treated me with respect and kindness. feel like family when I go in as they all know my first name. This is in contrast to the shop where I got my Jamis 3 yrs ago. Some of the people still know me, but I don't get the same kind of welcome or service. I was in there yesterday and walked out empty handed.

By contrast, when I go to the smaller shop, I seldom leave without spending something! Needless to say, it is important that we all support the family owned shops when we can!