Trek Problems Continue

[Dogmama]

Oh, and the stem cap they sent is white. The stem they sent is black. The stem cap looks like a headlight. How do you screw this up?

I was going to live with it, but now I'm p*ssed all over again & left (YET ANOTHER) message for "Jeff" in Customer Dis-service at Trek Wisc.

Can somebody PM me Will's contact information? I need to let him know that his response was misleading and releasing my personal information was inexcusable.

[ridebikeme]

After reading this today, it reminds me how impersonal we are in business nowadays.... especially TREK.

It's hard for me to believe that you could/would send a stem and top cap with such different color schemes, even if you are doing nothing more than typing in part numbers on a screen. Where is the drive to do an outstanding job and remedy the situation? Why has this taken so long? And why would you want a customer to become so upset that this has been going on for several weeks with many others becoming involved?

The more I read about this whole situation, the more I realize that Trek truly doesn't care or they would have taken care of this whole situation a very long time ago. And lastly, where is the training emphasis on an employee that has now leaked someones name onto the internet without their approval?

It truly only goes from bad to worse... glad that I'm a Cannondale dealer who has GREAT customer service!

Dogmama, I'm truly sorry that your situation has been carried out in this manner. I do hope that there is a solution to this entire mess in the near future! If there is a silver lining to all of this, I'm also glad that you found a shop that truly cares and gives you the service that you deserve.

Thanks to all of you that have stepped up to help Dogmama