I recently had my LBS build up my custom bike. They happen to be the local dealer for the bike that I bought. I ordered most, although not all, of the components through them. There were pros and cons in doing it that way.
Pros:
They do good work as a general rule and I wanted a shop that was "vested" in my bike. I also wanted to throw some business their way because of the service they've provided me over the years. I didn't buy my previous bike their so my actual purchases had, prior to buying the custom bike, somewhat minimal.
To the extent that I had any problems with the components, I had someone other than the manufacturer to go to for a solution.
I wanted their expertise in choosing my components (but see the caveat below).
Cons:
It cost more to do it this way. Not only did I pay more for many of the components, but I also had to pay them to do the build. They charged me more for the build because I did not get all the components through them. This really rubbed me the wrong way at the time, especially since the main component I didn't get from them was a set of wheels that I was taking from my other bike. In the end, however, I decided not to make an issue of it because in the grand scheme of things, they given me good service over the years.
I've found, over time, that the LBS was really no more expert about certain things than I am--assuming I do my research. Their are "women-specific" issues (handlebars, for instance) that they aren't as knowledgeable about.
There were certain components that I wanted that their suppliers didn't carry.
If I had to do it over again, I think I likely would have bought the components myself and paid them to do the build or had my BF do it. If I'd had my BF do it, I would have closely watched him and tried to learn what I could so that I could eventually do some wrenching myself.
For what it's worth, I don't think an LBS need be a dealer for the brand that you're buying in order to do a good build. It's the components, not the frame, that they need to be experienced with. I used Campy for my build, and in my experience some shops are more experienced than others with Campy. I take it that the Yeti is a MTB. If that's the case, take it to a shop that carries/specializes in MTBs. They'll likely have experience with whatever components you choose.
Last edited by indysteel; 05-27-2009 at 06:41 AM.
Live with intention. Walk to the edge. Listen hard. Practice wellness. Play with abandon. Laugh. Choose with no regret. Continue to learn. Appreciate your friends. Do what you love. Live as if this is all there is.
--Mary Anne Radmacher