Yes, last year they tried to upsell me for $50. I declined. Then they sent me a letter saying there was a problem and I had to go back for more. The follow-up used the 3D imaging and cost me $100 out of pocket. Turned out the "problem" was that the original image was unclear. They used to determine that right away and take another on the spot. Now they make you think there's something wrong to scare you into paying extra next time.
This happened in the middle of major job changes and just before the death of a close family friend. I did not need the extra stress.
- Gray 2010 carbon WSD road bike, Rivet Independence saddle
- Red hardtail 26" aluminum mountain bike, Bontrager Evoke WSD saddle
- Royal blue 2018 aluminum gravel bike, Rivet Pearl saddle
Gone but not forgotten:
- Silver 2003 aluminum road bike
- Two awesome worn out Juliana saddles