What its like in one of the unhealthiest counties in one of the unhealthiest states

[limewave]

Last night I went to Walgreens to buy a greeting card and some scotch tape. I set my items down at the registrar . . .

Cashier: Rolls eyes at me, waves arms about and starts sighing impatiently.
Me: *confused* "What?"
Cashier: In a disgusting, impatient tone "Well (sigh), What do you want?!?
Cigarettes, tobacco, lottery ticket, liquor?"
Me: "Uhm. I just want this card and this tape."

[indysteel]

Wow; I'm not sure what is most upsetting: The cashier's rudeness to you or her assumption that you were there to satisfy some vice. Thank goodness that you can now pay at the pump. I can't stand going into a gas station while the five people in front of me buy some combination of cigarettes, lottery tickets, giant fountain drinks and junk food. It just bums me out.

While in Missouri on our Katy Trail tour, I went into convenience store/gas station to see if they had any fresh fruit. You never know, right? The cashier said "no, but we have pizza." How exactly did she make the leap from fresh fruit to pizza?

[Pax]

Last night I went to Walgreens to buy a greeting card and some scotch tape. I set my items down at the registrar . . .

Cashier: Rolls eyes at me, waves arms about and starts sighing impatiently.
Me: *confused* "What?"
Cashier: In a disgusting, impatient tone "Well (sigh), What do you want?!?
Cigarettes, tobacco, lottery ticket, liquor?"
Me: "Uhm. I just want this card and this tape."

Check out kid rolled his eyes at me yesterday when I gave him a coupon... I walked over to the customer service counter mid-transaction and got the manager. Kid got reamed and the manager finished the transaction herself.

I've decided I'm no longer going to accept poor customer service.

[beccaB]

I have a whole bunch of places I won't shop at because of poor service, but I haven't taken the correct measures and notified management. Like they'd care anyway. Limewave, I Live in Jackson County. If you think it's bad on your side of the state you should check it out here if you really want to be disgusted!

[Susan Otcenas]

I have a whole bunch of places I won't shop at because of poor service, but I haven't taken the correct measures and notified management. Like they'd care anyway.

Shop at independent or smaller establishments where management includes the owners. If you had a problem with a customer service person at <insert big box sporting goods store here>, maybe the management wouldn't care. But if you have a poor experience at your local bike store (or at TE for that matter ) you can be darn sure that the management (likely the owner, or someone with the owner's ear) is going to care!

[Blueberry]

Shop at independent or smaller establishments where management includes the owners. If you had a problem with a customer service person at <insert big box sporting goods store here>, maybe the management wouldn't care. But if you have a poor experience at your local bike store (or at TE for that matter ) you can be darn sure that the management (likely the owner, or someone with the owner's ear) is going to care!

I can't imagine that happening at TE! Service has always been top notch (I just wish my bike/sport clothing/fun stuff budget were larger so I could shop more)

[GLC1968]

I can't imagine that happening at TE! Service has always been top notch (I just wish my bike/sport clothing/fun stuff budget were larger so I could shop more)

Ain't that the truth??

[Trek420]

I've decided I'm no longer going to accept poor customer service.

Maybe we can start with management. One day in the customer service call center enviornment:

email from a manager: will everyone who can't get email please reply to this email?

[grey]

Maybe we can start with management. One day in the customer service call center enviornment:

email from a manager: will everyone who can't get email please reply to this email?

oh my gosh, that seriously cracked me up!

[Trek420]

oh my gosh, that seriously cracked me up!

And then it's the customers. I know you're busy, I'm busy too, I know it took an act of G*d to reach us (next time check out http://gethuman.com/) I know you're tired of the robot, trust me the internal ones I use are worse for me but ... calling from the bathroom? You think we don't know? You can ask me to wait, really. Otherwise Ewww, just eww.

And just another note sir, you dialed 800 TRE-K420 to reach me not 900. If you need that kind of excellent customer service just tell your wife and kids (who I hear in the background) that you're taking the car to Aurora or International blvd for a a while. Otherwise, Ewww, just ewww.

[OakLeaf]

I know you're busy, I'm busy too, I know it took an act of G*d to reach us (next time check out http://gethuman.com/) I know you're tired of the robot, trust me the internal ones I use are worse for me but ... calling from the bathroom? You think we don't know? You can ask me to wait, really. Otherwise Ewww, just eww.

Hahahahaha ...

From the customer's point of view:

I didn't have to pee when I dialed the call. Forty-five minutes ago. Now I have to pee. And there is no way on G*d's green earth that I am going to hang up, go pee, then dial again.

Sorry you had to listen. I hope you're aware that nine times out of ten, I'm done peeing and on hold for another 10-15 minutes before anyone picks up.

[jessmarimba]

Maybe we can start with management. One day in the customer service call center enviornment:

email from a manager: will everyone who can't get email please reply to this email?

I feel a whole lot better now about our IT guy emailing us to tell us that the office internet was down.

[Sardine]

LOL at both. We're supposed to log all requests for IT assistance on a specific webpage or email the department on a dedicated email address, which is a bit of a challenge when your system crashes and you can't access the internet or email and you need them to fix it.

[Owlie]

I feel a whole lot better now about our IT guy emailing us to tell us that the office internet was down.

My undergrad institution e-mailed us to tell us that the campus internet was having problems...when no one could actually get onto the internet.

[KnottedYet]

I spent some time in the midwest. Quite a shock after growing up in the west.

The first time I went into a grocery store, and saw carts laden with processed food and with multiple six-packs of pop hanging off the edges of the carts, I thought there must be some event going on.

No, that's just the way those people ate.

I swear, they didn't drink water.

And the booze and cigarette consumption, whew. Reading Limewave's post was a total flashback to that environment. I barely noted the attitude of the clerk, it was all about the cultural assumptions in that unhealthy world as I read.

It would be a good topic for an anthropology thesis.