So upset I wanted to cry...

[BabyBlueNTulsa]

I admit I'm feeling a bit hormonal about this (on the emotional side rather than rage), but the wheels I ordered so that I could take the PowerTap off arrived today. The box arrived mangled....custom wheels... ruined.

I had to wait 7 business days for them to get handmade and then 5 more for shipping.

I just felt so sick about this when I saw them that I about gave myself a sick tummy. Now I feel a little silly for letting wheels get the better of me, but I can't help but wonder...

Is it a sign that I shouldn't be selling the Tap? Am I being punished? Or.... does UPS really just SUCK eggs??

UGGGHH!
Would this sight make YOU sick??

[OakLeaf]

Yes, UPS really does suck eggs.

That parcel is actually typical of what I receive from UPS, and I am not exaggerating. Amazingly, I've been very lucky with the condition of the contents. So sorry you weren't. I never use UPS if I have a choice of shipping method, either as sender or recipient.

[BleeckerSt_Girl]

I'm sorry your wheels got mashed up. I think I would have had a good little cry over them myself. Crying is good medicine.

[PinkBike]

i'd be crying for sure

[Lifesgreat]

I am sorry the package arrived in such rough shape. A "boo hoo" (as my friend calls it) can make one feel better.

I don't think it means you shouldn't sell the Tap, I think it means you had a careless shipper.

[Tri Girl]

Oh I'd be crying big 'ol alligator tears if I were you. I'm sorry that your wheels came damaged. Hopefully it can all get taken care of quickly and you can get some new wheels VERY soon!

[KSH]

WOW! How can they even deliver something that has been torn apart like that, and not actively offer to pay for it?

I hope it was insured and you get it replaced. That's absolutely horrible!

Sorry it happened.

I'm just not sure how UPS can tear it to heck like that... and then leave it on your doorstep and feel good about the service they gave you.

[Fujichants]

I hate UPS. I have seen them throw boxes over fences and gates because they are too lazy to open the door (or ring the doorbell).

I hope you can get some kind of refund!

[TxDoc]

I hate UPS. I have seen them throw boxes over fences and gates because they are too lazy to open the door (or ring the doorbell).

Oh yeah, I second that!
I've had a load of bad experiences with UPS, and always use FedEx when I have a choice.
The latest of my UPS horror tales is that they were able to break a cable stop on a carbon frame (!!!) that was shipped to me a while ago. Despite photographs showing the damage, and the box being evidently damaged during transit - UPS of course blamed the shipper (a bike shop that ships out thousands of frames with all due care), and to this day is still refusing to accept responsibility for damaging the frame. Not sure how many months we will have to keep battling to get them to settle for a refund.
So yes, I do understand how y'all feel...

[solobiker]

Have a fun trip. I have never been there but I have a friend that trys to go every year.

[KSH]

WOW! All these horror stories of UPS damaging stuff... you almost want to have the shipper take a picture of an undamaged package being handed to the UPS delivery guy. Just so when they damage it in shipping, you have proof that it went out undamaged!

[dex]

Is it a sign that I shouldn't be selling the Tap? Am I being punished? Or.... does UPS really just SUCK eggs??

UPS really does just SUCK. A friend recently went through something similar when purchasing a track frame. The first frame arrived with damage in shipping. The *second* frame arrived with damage in shipping. The maker overnighted a third frame via FedEx, and he finally received an undamaged frame he could build up.

In going through all of that, he found out from the company that apparently they keep a list of cities that they won't even bother shipping to with UPS, because the handling is so horrible. After this debacle, his city (Houston) was added to the list.

Sorry your wheels were ruined. I hope you find resolution quickly.

[sgtiger]

(((((((BabyBlueNTulsa))))))) Cry if you want to, girlfriend.

I'd feel sick to my stomach ,too. I can understand the anticipation of a new part or accessory and the disappointment when it doesn't show up in perfect condition. Ups should cover this. Contact the company that you ordered the wheels from and they will usually handle the arrangements needed to replace your wheels with Ups themselves.

[BabyBlueNTulsa]

Awww ladies, you really are the best support a gal could ask for. You all understand!!!

This really did make me sick..I custom ordered these to closely resemble my Open Pros that the Tap is on - b/c I really liked those rims. I changed from black to silver (lighten the baby up), gave them alloy nipples (okay, that sounds weird)and matched the hubs to my Ultegra drivetrain (if that's what you'd call it). 32 DT 15g spokes in a triple cross pattern. I just couldn't wait to put 'em on and take all the wires/ties off my bike... POOO!

I've sent a medium length email to follow up on the call I made to Colorado Cyclist (hope I can name the non-TE seller). I sent pictures of the unusable wheelset. Looks like I still have to let UPS inspect the box though.

I drove over to show my LBS mechanic the set. He told me with the condition of the box, they wouldn't have accepted the shipment. Well..I guess I should have shipped it there, huh? Oh well. He said they should send me a new set. Gotta take the patience pills....

When I get the new (and perfectly preserved) wheels on my bike, I'll take an "after" pic so you can see the difference. In the meantime... please help me spread the word about my PowerTap. Pretty please?

HUGZ <<<<<<TE GFs>>>>>>>>

P.S. With all the above-reported UPS horror stories...I'll never chose UPS again for ANYTHING!

[rij73]

Hell yeah I'd be crying too! Hope it doesn't take too long to get sorted out. It shouldn't cost you a penny to have the wheels replaced. Looking forward to the pics!