Aranciata, born in turbulence

[mimitabby]

Well, I managed to P.O. the guy at the bike shop (because I've been calling so much wondering where my frame was).

But he did send me a photo. He said"
"As you wish.

I'm insulted by the comment in your last email. All I've done is provide you with consistent personal service. I've answered every phone call and email. I put more time into this sale than I usually do since you had special interests and requests. I've moved in a manner that should show nothing but a wholesome interest in getting you just want you want and need.

I understand your eagerness to get the frame, but to imply that I took your money and hosed you is fairly aggressive.

I can sell this frame over and over and over....if you don't want it, it doesn't phase me at all.

Here is your chance to opt out."

I never ever ever suggested he was stealing, i was only concerned it was lost in the MAIL..
sigh...

[pooks]

I think he's flirting with you.

[Trek420]

Woo hoo! She's beautiful. You know they do take time, I've waited for mine....twice. I don't know what you said to your LBS guy but trust me, this bike is worth the wait. I can't wait to hear the first ride report. Meanwhile, enjoy the Bianchi.

[Dianyla]

"it doesn't phase me"?

Not the brightest bulb in the pack, it would seem.

[mimitabby]

after waiting yet another day for "I'll check in a little while" to happen
I wrote:
"if the frame ever arrives, please send me a picture because i'm beginning to doubt it's existence."

I was wrong. I keep trying to call to apologize, and he is busy.

I am sure the bike is worth it; but there's just so much being yelled at that I can take (I'm sensitive) and so I am going to call this guy and get yelled at if he ever comes to the phone.

Thanks guys.

[pooks]

I understand your eagerness to get the frame, but to imply that I took your money and hosed you is fairly aggressive.

Okay, just email him back, replying to that point. Say, thank you for understanding my eagerness! This is a very big deal to me. But please don't misunderstand my email. I realize now that it could look snarky -- I was just teasing.

I'm sorry I didn't word it better.

Or something similar.

[ace]

Poor Mimi. You are clearly going through a lot to get the frame. I would call his attitude "customer service with a sneer."

But it definitely is pretty.....

[BleeckerSt_Girl]

Take Pooks' advice. Your email aboout doubting the frame's existance could be taken poorly by a lot of people. I would have been very unhappy getting that message if i were him and doing my best to run a business. Just explain you didn't mean it seriously and bite the bullet and apologize, is my advice.

Sometimes things I've said have been taken the wrong way and even when I didn't have bad intent I will explain the matter and apologize- the apology always makes ME feel better and smoothes things out nicely.

[mimitabby]

I apologized and did NOT ask when it was going to get shipped TO ME.
he said "it's all behind us"
I hate to say anything about east coast attitude... (since i was born and raised out there...)

Thank you all for listening and giving me a shoulder to cry on.