Frustrations -Computer, Bike Fit & Different Selle Seat

[Wisconsin]

I took my new Trek Pilot bike to the better bike shop in my small town area-not where I purchased it but for some help adjusting it a bit and to install a bike computer I bought from them. They raised the seat height and tilted my handle bars more up as I was debating on switching to a shorter stem. They also installed my new bike computer I bought from them that has cadence as the initial shop didn't have one with cadence and I had them just install a regular one. I went back to the yucky bike shop to have them return the bike computer, adjust cleat on shoes as I'm having numbness and swap seats. They said they wouldn't return the computer as I didn't have the box or b/c it was installed already. I noted they didn't give me the box after installing it and that there was nothing wrong with it I just wanted one with cadence and they didn't have one. Note I haven't even had the bike a week or gone more that 30 miles on it yet. They also weren't very great for bike seats as they only had a Selle Royal I think a formagel WSD and another Bontrager WSD. My Pilot came with the Bontrager so I said I didn't want another one so I am trying the Selle Royal. They would only credit me $10. Is that normal? Otherwise the good dealer has specialized dolce seats and I know I may get one at a different dealer closing nearby for $20? Anyone ride these? Otherwise thinking of Terrry Butterfly or maybe something else?

As for my numb foot, they moved my cleat back a bit as it was all the way forward. I also will try loosening the shoe as much as possible. I am tempted just to return the shoes as they may be just a bit too tight on one foot and as I am not happy with their service all together? I'm still kind of appalled that they never measured me in any way nor put me on a trainer for any fitting. I think I'll write a letter to Trek? Thanks for letting me vent and for all your suggestions.

Frustrated,
Wisconsin Bike Queen

[Geonz]

Sounds like a lesson learned at a higher price than you should have to pay - that the yucky bike shop makes up for having fewer customers by scrimping in other ways. If they didn't give you the box then obviously they could pass that one on to someone else, doing the same thing.

[mtbdarby]

Amy,
What LBS was it? Give me a call and I can chat with you, but I think I know which one They can be stinkers if you don't buy your bike from them.

Re the saddles, I have the Specialized dolces on two of my bikes which I love. I have a Terry Butterfly I don't like and if you'd like to try it before you buy it you are more than welcome.

Do you want to go for a ride on Sunday? I need to put some miles on my new Trek 2100! Give me a call.

Just a reminder too, there's a Wheelers bike meeting Monday night at Nine Mile on bike maintainence. I plan on going if you'd like to go with me.

[Wisconsin]

Hi Dar,

The bike shop is City Bike Works where I ordered the bike over the phone because when I was shopping in Green Bay and actually riding the right size they would have to order it too. I decided to keep it local for service and the economy but feel they don't do a good job.

Yes, I would love to ride Sunday just call me 6-0636. I also may want to try your seat. I have the Selle Royal on to try right now but I'm not holding my breath. What is this new bike? I thought you got a Terry? I also am hoping to go to the meeting next week.

Talk to you soon,
Amy