Did you charge them?
If so, see if your card provides purchase protection! This advise was give to me on this very board about this time last year when my brand new Sugar knickers were trashed in a crash. I had ordered mine online with my AmEx and sure enough, they have that type of program and reimbursed me, no questions asked!
"The bicycle is just as good company as most husbands and, when it gets old and shabby, a woman can dispose of it and get a new one without shocking the entire community." -- Ann Strong, Minneapolis Tribune, 1895