One of the people I used to train with, is having a problem with Trek. Granted Trek and LeMonde are going separate ways... still, they need to honor their lifetime guarantee. If they don't want to honor their word, they shouldn't be offering such guarantee.. read my friends blog.
http://trek-lies.blogspot.com/
I hope I'm not violating some posting rules and if I did, please let me know and I will remove the link.
I still talk to him on regular basis and he is really mellow until you get him upset. And he is getting bit upset. The cycle shop where he is going through is a woman owned shop. Are they giving my friend a run around because he is going through a woman owned shop or what?? Or am I completely off base? or Trek is geting to be like a used car salesman?
I don't really want to fly off the handle here so...
Anyway, the lifetime guarantee should be viewed with certain skepticism and the tale from my friends is just a cautionary story to all of us.
what would you do or how should my friend deal with Trek?? File a lawsuit over a breach of contract?
smilingcat,
Welcome guest, is this your first visit? Click the "Create Account" button now to join.
Results 1 to 15 of 21
Thread: Trek sevice problemo grrr...
Hybrid View
-
05-23-2008, 10:24 AM #1
like food and cycling
- Join Date
- Mar 2007
- Location
- Troutdale, OR
- Posts
- 2,600
Trek sevice problemo grrr...
-
05-23-2008, 10:30 AM #2
Inner Geekette
- Join Date
- Aug 2003
- Location
- Bendemonium
- Posts
- 9,673
Let's put it this way, we will never buy another Trek. And Santa Cruz is on the line.
Frends know gud humors when dey is hear it. ~ Da Crockydiles of ZZE.
-
05-23-2008, 10:37 AM #3
Registered User
- Join Date
- Dec 2007
- Location
- St. Pete, FL
- Posts
- 1,101
I really hope this is a mistake and you get a better response and soon. I also hope this is an isolated incident--sorry that does not help you.
It doesn't take but one dissatisfied customer to really spread the word. My LBS is a Trek dealer, my aluminum bike is Trek and recently I bought a carbon LeMond. I have recommenede him and these bikes to many. Then I hear of these "freaky" issues with carbon fiber bikes and get a bit scared.
I wish you luck on resolving this. I am sorry to hear such bad news. I feel like I should share this w/ my LBS guy (who is the greatest).katluvr
-
05-23-2008, 11:27 AM #4
Registered User
- Join Date
- May 2007
- Location
- Perpetual Confusion and Indecision
- Posts
- 488
Wow - that stinks. It doesn't sound like the same Trek I've known & loved for 20-some years. I bought a 560 when I was in college. After a while (not sure how long - it may have been as much as a year later) of not understanding why my computer would flake out on uphills (when I was standing), I mentioned it to my LBS. They shipped it to Trek, Trek checked it out and determined it was frame flex, and they shipped back a 660 frame for no charge. This guy's problem is far more serious than mine was. I got an actual upgrade, not just the equivalent frame. Of course, it was a much cheaper frame in the first place, but it still shows a huge change in priorities.
-
05-23-2008, 11:56 AM #5
Sue
- Join Date
- Jun 2005
- Location
- Illinois
- Posts
- 3,151
(or a different person behind that desk... so hopefully somebody behind another desk will make a better decision!!)
-
05-23-2008, 12:36 PM #6
Registered User
- Join Date
- Mar 2007
- Location
- Eastern Indiana
- Posts
- 373
Sounds like Trek offered a reasonable solution. Trek no longer builds LeMonds, so they offered a reasonable replacement for his Lemond. His bike was not top of the line, the new 5.2 Madone would be a nice replacement.
The replacement should be worked out between the dealer, Trek rep, and customer. Sorry the exact same frame was not available, but going from a 4 year old LeMond to a brand new Madone would be a very good upgrade. As for the carbon, the 5.2 is has black carbon = 110 (white = 120, red = 55).
Seems like Trek was fair to me.
Reply With Quote
