I logged in under my account and it still kept clearing out my cart. But I was able to successfully order each product individually. Since the shipping is free it really wasn't a big deal.Quote:
Originally Posted by Deanna
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I logged in under my account and it still kept clearing out my cart. But I was able to successfully order each product individually. Since the shipping is free it really wasn't a big deal.Quote:
Originally Posted by Deanna
I had the same "wrong password" issue, so I just called. I ordered the Gore Vulcano gloves. And yes, a thread showing purchases off would be fun :)Quote:
Originally Posted by SouthernBelle
I am assuming that the standard return policy applies, as they didn't state otherwise. The interesting thing will be to see how they handle exchanges. I bought multiple sizes just in case.Quote:
Originally Posted by GLC1968
Ah ha! Finally was able to speak with someone who sounded like she knew what she was doing, at least let's hope. And she put $50 back in my wallet for my troubles.Quote:
Originally Posted by SadieKate
Guess I'll stop shopping for other card companies . . . for awhile.
I have a couple Terry Cargo Skorts and they fit great!! They are true to size! I have never had a problem with returns either! I don't see with the sale it being a problem.
Thanks Terry for such a wonderful sale!
Darn you ladies - I just did some retail damage! I am now the proud owner of a cube that Santa will bring me for Christmas. Sssshhhhh:D
I think I need to plan a bike tour for next year to use all my nice new thangs!
Oh my gosh! It took me at least 6 times and that was logged in! I finally got a few things and was able to check out 4 hours later!
Then my husband got wind of the sale and wanted a new saddle. Took me like two minutes to order he's! Can't belive it! They need to be more prepared for this kind of thing. all the walls I ran into were insane! I want $50.00 back too how do I get that.
I got one thing (a gift) in my cart, but then when I went to continue looking I got a "our site is temporarily down while we make some improvements" screen. Sigh....it could be a long night!
Emily
Yay!!!Quote:
Originally Posted by mtbdarby
The site seems to be working fine now! A little slow, but functional. I am slowly filling up my cart....eek! :D
Emily
My apologies to all of you who have been frustrated trying to make a purchase during our 1/2 off sale. Believe me, no one feels worse than I do when we leave customers feeling less than absolutely thrilled with our products and our service.
Since I'm a geek, let me fill you in a bit on what's happened. This sale started as a mailing to a small, select group of customers and very quickly assumed a life of its own! It's not that our web servers aren't up to the traffic -- it's that some gliches in our code were exposed when the volume ramped up. We've been working behind the scenes to correct the problems.
But for those of you who waited patiently and still couldn't complete an order, or who attempted to phone in your order and got a busy signal, that's no consolation.
I definitely don't want you to feel like you lost out on the sale. If any of you wanted to order but couldn't because of our technical issues, please give us a call (800-289-8379) sometime in the next few days. We'll honor the sale price.
Again, please accept my apologies. Thanks to all of you for your robust discussion of our sale!
Georgena Terry
Thank you Georgena!
I just had about 8 items in my cart, and when I went to check out, after putting in my credit card info and trying to get the order to be placed, it came back with "your shopping cart is empty". No matter what I did, I could not get the items back, and of course I hadn't written down the item numbers.
So, there are still some technical glitches on the site. :(
I am going to try once more, and if it still doesn't work, I'll call in a day or two and place the order that way (hoping the items are still in stock).
Emily
Wow! I'm blown away that Ms. Terry herself would come and help us out! That's pretty cool. With your permission, I'll cross-post on our club (private) forum. We have a thread there about the problems with ordering. I placed one successfully online, but had the same problem with the second:o order -- it dumped my cart twice, asked for a password where there was no place to enter. I called that one in. Bike cube for me too!
Ms. Terry, you're a class act. http://i209.photobucket.com/albums/b...lies/thumb.gif
Yes, thanks, Georgena! Very gracious of you to honor the sales prices for those who couldn't get through online or by phone.....That's the kind of generous gesture that wins long-term fans and customers!
Hey Georgena, thanks for posting! FYI, some of us ended up placing multiple orders since the shopping carts couldn't hold much, so ask your staff to group orders by account to not waste money on multiple shipments to the same address. Also, can you tell us if you will let us exchange items at the sale price if we order the wrong size. Otherwise some of us are ordering items in multiple sizes to return what doesn't fit. Lastly, now that you've joined TE, PLEASE STICK AROUND. We get lots of querries on bike fit, and even Terry bikes, so it would be great to have you on board and participating.
Ditto!Quote:
Originally Posted by Triskeliongirl
I had to place to seperate orders. But I gotta say I am very happy about this sale. I would like tobe included on the special sale for next year (if there is one) and that way i can be prepared and just call in.
The Terry site is really overloaded now....now I can't even get one item in my cart to "stick" when I go to check out. Wish I'd done this earlier today before everyone got home from work (I was home sick today). I've at least made a list of all the items I want to order on the phone, but no guarantee that they will still be in stock when I call tomorrow (I know they'll be too swamped tonight).
Emily
Emily, I called my order in during lunch, and I got through almost immediately. I would give it a shot. The woman who answered was very patient, and didn't seem stressed at all. Feel better, and try it!
Isn't it nice to know that there are people who still care about the customer and offer personal service? Georgena, you are a breath of fresh air.
I got one of the emails announcing the sale. You could too, you just need to sign up to receive their newsletters. Every once in awhile they have unadvertised specials and sales that only go to those on the newsletter email list.Quote:
Originally Posted by Brandi
I got on to the website over my lunch time, and ordered 1/2 dozen items - was in and out in about 10 minutes. Got lucky with the timing.:D Now to just wait for my package!!!
Edna
at least i wasn't the only one!!! i tried and tried and kept losing my cart...
awful generous of ms GT to help us addicts out!!
HI Georgena,
I have tried to order online from your site before, but the bugginess defeated me. Did manage this time though. I'm looking to my sweater and bike cube.
BTW, we do talk about actual cycling, not just what we buy for it, so come back and chat.
Nevermind. It's probably best that I didn't know about the sale, as I just got some items from TE and I'm set w/winter gear.
It is not too late. She said that because of the overload you could call in the next few days and still get the sale price.Quote:
Originally Posted by Velobambina
A few people posted about our return policy on the sale. Anything, anytime, any reason. We'll refund the price you paid for the item. Shipping is on you, unless we sent something in error -- then we'll take care of that, too.
Thanks again!
Georgena - YOU ROCK! I knew there was a reason I love Terry (besides just my bikes)! ;)
Seriously, since I was the one who pointed out that you should have been better prepared, let me say that you have 100% redeemed yourself and your business! I spent years in retail management and because of it, I tend to get overly demanding when it comes to serivce. You guys have met my expectations in the past, so I should have given you the benefit of the doubt this time (I will admit that I was patient enough to get my multiple orders through!).
Thanks for your gracious offer and for answering my question about the return policy for this sale.
It is greatly appreciated! :)
Me too, I just rounded out my winter gear with more merino items from Ibex. I'm all set at this point.Quote:
Originally Posted by Velobambina
But I did get one thing- some Volcano gloves from Terry during the sale, have heard they were good for frigid cold.
Yeh, TE and Terry are the best aren't they? You get emails from REAL people, yes Susan and Georgena are real people, and I would say that I buy >90% of my cycling products (including bikes- I have a 2005 titanium Isis, 2003 steel s/s coupled Isis, and 2 retired 2001 steel classics) from them. Anybody ever get an email from Giuseppie Nashbar? I hope Susan isn't feeling like she lost a lot of business over this one. Yeh, we used Susan's wonderful size charts to figure out what to order, but in all honesty, I ordered either mostly stuff Susan doesn't stock, like terry specific tires and parts, and the few clothing items were pieces that I already decided were too expensive to ever buy on TE (and are perfect layering pieces for the jacket that I did buy on TE earlier this year).
So please, Georgena, really join our community and participate in our discussions of WOMEN'S CYCLING. Susan has created something really special here.
Oh, I'd also like to say that I love TE, too. :) Seriously, I'm spoiled by this place. I order stuff and it's here before I even hit 'submit'. TE's service is definitely part of the reason I hold other internet retailers to such a high standard!
I don't think my purchases from Terry will change what I buy from TE. TE is my first choice (my first love:p ) and that will never change. With a 50% off sale, it just gave me a reason to stock up on some things I would normally have not bought. I still get caught by the 'featured' products when I log onto here. That page is dangerous...
You know, this seems like it was originally intended as a private sale, which I admit kind of ticks me off since I've been a customer of Terry for years and wasn't included among those who got advance notice. As I said before, that was for the best because I really don't need anything new, although I'd have bought an Exte Ondo jersey I've had my eye on, had I known I could get it for half off. I readily admit to having a case of sour grapes over this, even though fate served me well by keeping me from breaking out the MC or Visa (why the heck don't they accept Amex?). LOL. :(Quote:
Originally Posted by Queen
Makes you wonder if they really intended this to turn into a inadvertent inventory clear out right before the Xmas shopping season really ramps up! I checked their website today and it seems like the pickings are slim at best.
I know what you mean, heck I own four terry bikes, two of which were bought brand new, I subscribe to the e newsletter and I also didn't get invited to the sale. This may very well have backfired on them. Those are a lot of hefty discounts they gave out on stuff, much of which rarely goes on sale.
If they intended to have a "private sale", it probably wasn't the best idea to advertise it loudly on their website the day before the sale started. That's how I found out about it.Quote:
Originally Posted by Velobambina
I too wonder about the criteria for advance notice. I am not a regular Terry customer but I've placed several orders over the past year... Though I've done some direct mail before (political stuff, not retail) and the decision about exactly who to mail is very calculated and donors are segmented according to multiple parameters. Retail is probably the same, maybe my $100 here or there wasn't enough to make the cut.
Anyhoo, I can't complain too much (unless I find my credit card charged 5 times), because although it was a major hassle I ended up with a whole bunch of Gore stuff that I probably wouldn't have bought otherwise.
Just got a call from Terry and the Bike Cubes were sold out by the time my order was manually processed, no cubes for me. :(
(why the heck don't they accept Amex?). LOL. :(
Because AmEx is twice as expensive for the retailers than other cards. They take 3.5-3.9% of every sale, Visa and Master card only 1.5-2%.
Just got an email from them that they added the item I couldn't get processed on my own. You are right, we shouldn't complain. We got great deals. I ordered an Exte Ondo jersey that I never would have been able to afford at full price, stocked up on tires and bras, and bought a few layers I really needed but couldn't afford to pay full price for. I hope this didn't end up hurting them, it does seem like a big hit to take, but I know nothing about retail. Regardless, you have to give them credit for going out of their way to honor the sale.
This is from the email I received from Terry on Tuesday, so I doubt it was meant to be a private sale (emphasis added):
"Spread the word to all your bike sisters - we've never done anything like this before and it's doubtful we'll get away with it again."
Oh no! You ordered yours before I ordered mine. Guess mine's out too.:(Quote:
Originally Posted by Queen
Well, how strange. I just tried to call in my order since my cart kept getting purged last night during the sale. It is 6:13 EST, and I just got home from work. Got a message on their order line stating that they are only open 9-5 Mon-Fri! That is odd to me as I am used to calling to order from LL Bean, Lands End, places like that that are open 24/7 (I think...). So, I guess the order will have to wait until Monday, and I'll have to call during my lunch hour from work. I suspect they'll be sold out of most of the items I was trying to order last night.
So, it wouldn't have done any good to call last night....sigh. :(
Emily