Yeah. I lost my Internet service one morning. Made appointment for them to send someone to look at it. Specifically asked them to call my cell instead of the landline for phone calls the day of the (afternoon ) appointment because I would not be home in the morning. Got home to find that their computer had called the landline, left a message that said "if you don't press 1 right now we will cancel the appointment." So they cancelled it. I called them, livid, asked why they didn't tell me I had to be home for hours before the appointment window or else they would cancel. They laughed at me and hung up.
I tried call their HQ in Philadelphia, could only leave a message, no one ever called back.
When I finally got a tech at my house, he found that someone had been stealing the service and the device they used had cut off my service.
Lately I've had problems with the wifi connection dropping momentarily. I'm avoiding the call to ask them to look into it. I know they will tell me to replace the modem -- by myself, so if I can't get it to work I'll be screwed. At some point when it gets really bad I will buy a modem from Microcenter, because they have great tech support if I have a problem hooking it up. Of course that might not solve the problem. I know that others in my neighborhood have the same problem.
Good luck, Smilingcat.
- Gray 2010 carbon WSD road bike, Rivet Independence saddle
- Red hardtail 26" aluminum mountain bike, Bontrager Evoke WSD saddle
- Royal blue 2018 aluminum gravel bike, Rivet Pearl saddle
Gone but not forgotten:
- Silver 2003 aluminum road bike
- Two awesome worn out Juliana saddles