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  1. #1
    Join Date
    Jan 2002
    Location
    On my bike
    Posts
    2,505

    Amazon and overseas vendors

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    I've had occasion to need to return something to Amazon. It was defective, so the vendor should have been willing to receive it. HUGE hassle - I almost blew it off because it was only $15 - but then I got stubborn...

    Anyway, it became obvious through our many emails that the vendor either was not from the U.S. or never passed high school because their English was atrocious. Many of the malapropisms hinted of an overseas operation. It wasn't until I threatened to put a bad review on their Amazon webpage and contact Amazon customer service directly that they agreed to issue a refund. We'll see if it's the whole refund (they wanted to give me a partial refund even though I returned the item.)

    I just thought this was weird. I must be naive because I figured "Amazon" = "U.S." Guess I need to think globally.
    To train a dog, you must be more interesting than dirt.

    Trek Project One
    Trek FX 7.4 Hybrid

  2. #2
    Join Date
    Jan 2006
    Location
    Marin County CA
    Posts
    5,936
    I bought a set of 3 iPad "pens" that cost something like $4 (including shipping), and when they arrived they had a customs slip on them and had clearly come from China. I can't imagine how they made any money off that with the shipping. I thought it was weird - such a trivial item. It was really only laziness that caused me to buy them there instead of an office supply store.
    Sarah

    When it's easy, ride hard; when it's hard, ride easy.


    2011 Volagi Liscio
    2010 Pegoretti Love #3 "Manovelo"
    2011 Mercian Vincitore Special
    2003 Eddy Merckx Team SC - stolen
    2001 Colnago Ovalmaster Stars and Stripes

  3. #3
    Join Date
    Jul 2006
    Location
    Flagstaff AZ
    Posts
    2,516
    I recently had a not so good experience on Amazon. I ordered a Breville Juicer and much earlier than I expected, a large box came to my door. When I opened it, it was a gift wrapped box from Williams/Sonoma (WS) that stated it was from some woman that I do not know in Boynton Beach, Fl. Anyway, I called W-S and they said that it had been sent by this woman. I told them I did not know her and they said they would call her to check to see if she had ordered something for me. They returned my call after a couple of days and said that she had not ordered anything. I asked them what was in the box and they said a Breville Juicer. Then I was curious, so I emailed the supplier through Amazon and they said they had gotten it from WS because they were out and wanted to keep their good rating intact. I told them that I was going to return the item unless they could prove to me that they or their supplier had paid for the item and not some woman in Florida unrelated to the company. They did not do this and I confirmed with WS that the woman in FL had paid for the item so I had the item returned to WS. I then emailed the supplier and told them that I had returned the item and that I expected a new Juicer would be forwarded to me asap expedited mail for the time and trouble they had caused me (which was a lot cause they just could nto solve the problem).

    They then emailed me and said they would do expedited mailing and that they would even discount me 10%. Yesterday, I still had not received the item, which was 7 days after I returned the box to WS, so I emailed them again and told them that I wanted a tracking number immediately and wanted to know when it would get to my house and also that I had heard nothing from Amazon about a 10% discount.

    I will check my home email tonight to see what they say. If they do not have a satisfactory answer I will cancel my order and cancel the credit card transaction with my card company as well.

    You bet I will also put negative feedback on the Amazon website as well. This has just been a nightmare!

  4. #4
    Join Date
    Sep 2007
    Location
    Uncanny Valley
    Posts
    14,501
    There's a big difference between something that's sold by Amazon vs. something that you order through Amazon from a third party seller.

    I don't *completely* avoid the third parties, but I treat them with a whole lot more suspicion.
    Speed comes from what you put behind you. - Judi Ketteler

  5. #5
    Join Date
    Nov 2009
    Location
    Indianapolis, Indiana
    Posts
    10,889
    Quote Originally Posted by OakLeaf View Post
    There's a big difference between something that's sold by Amazon vs. something that you order through Amazon from a third party seller.

    I don't *completely* avoid the third parties, but I treat them with a whole lot more suspicion.
    Yep, I am faced with this right now with the food processor I want. I can get it a LOT more cheaply if I order via a third party seller - and Amazon isn't fulfilling the order so I will probably not do it...

  6. #6
    Join Date
    Jan 2002
    Location
    On my bike
    Posts
    2,505
    Quote Originally Posted by Catrin View Post
    Yep, I am faced with this right now with the food processor I want. I can get it a LOT more cheaply if I order via a third party seller - and Amazon isn't fulfilling the order so I will probably not do it...
    Had the same experience buying a larger appliance. Waited until Bed Bath & Beyond came out with a 20% off certificate.
    To train a dog, you must be more interesting than dirt.

    Trek Project One
    Trek FX 7.4 Hybrid

  7. #7
    Join Date
    Apr 2008
    Posts
    3,176
    Quote Originally Posted by spokewench View Post
    This has just been a nightmare!
    That's crazy!
    I hope you end up with a really nice juicer when it gets sorted!!
    Each day is a gift, that's why it is called the present.

  8. #8
    Join Date
    Jul 2005
    Location
    Illinois
    Posts
    3,853
    Been having difficulties with Amazon lately myself. Even something as simple as books, seems their boxing/packaging has gotten bad. The last few books I've ordered from them have arrived bent or wrinkled, and the last two CD's have arrived with cracked jewel cases.

  9. #9
    Join Date
    Jul 2012
    Location
    Houston
    Posts
    1,301

    Re: Amazon and overseas vendors

    Quote Originally Posted by OakLeaf View Post
    There's a big difference between something that's sold by Amazon vs. something that you order through Amazon from a third party seller.

    I don't *completely* avoid the third parties, but I treat them with a whole lot more suspicion.
    This! I'm also a Prime member, so I almost exclusively buy directly from Amazon instead of 3rd party. I love 2 day shipping. Wasn't too long ago I got something with missing parts. They refunded my money and told me not to bother shipping it back. The item was only like $12.
    2012 Jamis Quest Brooks B17 Blue
    2012 Jamis Dakar XC Comp SI Ldy Gel
    2013 Electra Verse

  10. #10
    Join Date
    Jan 2002
    Location
    On my bike
    Posts
    2,505
    These days I almost always opt for shipping directly from Amazon. Sometimes things like face cream that are ridiculously cheap and come from 3rd party vendors carry reviews that are pretty bad. If you buy a Chi hairdryer from a 3rd party vendor, for example, Chi won't honor the warranty because there are so many knock offs.
    To train a dog, you must be more interesting than dirt.

    Trek Project One
    Trek FX 7.4 Hybrid

 

 

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