Ordering from Amazon Marketplace
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I do it all the time, but just had my first bad experience with a reseller there, although it all worked out in the end. I decided as one of my Christmas presents for myself (that I am ordering and then giving to DH to give to me ), I would try out the Skratch Labs Exercise Hydration Mix. It isn't sold locally, so I searched for it on Amazon and ordered it from a reseller there, Xtreme Bike and Sports. When it came, it was their EVERYDAY Hydration mix, a very different product. I e-mailed them, and when they replied, it was to say they had sent what I ordered. Of course, I then replied, and several rounds of this occurred with them continuing to say that I received what I ordered, and me explaining that there were two different products, Everyday and Exercise, and I had ordered one and received the other! They said I could send it back if I was dissatisfied, but they would not pay return shipping.
Finally, I realized that while they called the product Exercise Mix, the picture posted was of the Everyday mix, so at least I understood where the confusion was coming from. Anyway, to make a long story short, I posted a one star review on Amazon and explained the star was for poor marketing and customer service and not the product, which is excellent, and copied Skratch Labs on it saying I was sure they would want to know about a problem with one of their resellers.
Skratch Labs was wonderful. They got Xtreme Bike (who was buying the product from one of their distributors) to give me a partial discount, which I thought was fair since I felt a little at fault for not looking at the picture and am getting to keep the product (although I don't want or need it). Skratch Lab then sent me a bag of the Exercise Mix and a bunch of individual packs of different flavors to try!
So, kudos Skratch Labs for excellent customer service. Buyer beware for Amazon orders. I will continue to purchase there. I'll just be more careful that the picture, product description and name all match up!
Grits
2010 Trek 5.2 Madone WSD, SI Diva Gel Flow
2002 Terry Classic, Terry Liberator