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  1. #31
    Join Date
    Jan 2005
    Location
    North Bellmore, NY
    Posts
    1,347

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    Much better said Eden. Thank you for clarifying my post
    2012 Specialized Amira S-Works
    2012 Vita Elite
    2011 Specialized Dolce Elite (raffle prize) - Riva Road 155
    Ralaigh Tara Mtn Bike

  2. #32
    Join Date
    Jul 2003
    Location
    Walla Walla, WA
    Posts
    5,452
    Also, all other things being equal, if you can ride two sizes, the smaller of the two will be slightly lighter in weight. Who doesn't want to save a few grams here and there if it doesn't result in a poorer fit/ride?
    Emily

    2011 Jamis Dakar XC "Toto" - Selle Italia Ldy Gel Flo
    2006 Trek Pilot 5.0 WSD "Gloria" - Bontrager Select FIT CRZ+
    2004 Bike Friday Petite Pocket Crusoe - Selle Italia Ldy Gel Flo

  3. #33
    Join Date
    Apr 2012
    Location
    On my bike
    Posts
    99
    First thank you so much for everyone's feedback. I have learned so much from everyone's replies. Every single one of you rock!!

    I went to the bike shop today and addressed my concerns. They will not trade out the bike as it is now considered used. The manager, who also sold me the bike, said that is why they do the fitting to make sure the bike is the right size. I was speechless. Other than telling me to decide which bike was more comfortable and raising the seat, he did not really do a fitting. I really wanted to remind him that he spent more time talking to my SO than talking to me about the bike but I kept my mouth shut. No sense in alienating him or the shop. He did say that whatever adjustments that need to be done, including shortening and sanding the stem to adjust my reach, is completely covered for the first year. He also said to keep riding as my comfort level may change as I get use to the bike. So with all that said it looks like I will be keeping my bike and I'm completely okay with that. I've grown kinda attached to her!

  4. #34
    Join Date
    May 2011
    Posts
    197
    Can you find another bike shop? That one sucks.

  5. #35
    Join Date
    Sep 2011
    Posts
    374
    Really poor customer service. If you're happy with the bike then fine, but quite frankly you should have reminded him that he did NOT do a fitting which is why you are unhappy. I feel like he got away with selling you a bike that doesn't fit and made it look like your fault. This is not a bike ship that you should worry about alienating as they didn't really do you any favors. If you are attached to the bike, I would keep it but I would NOT go back to that same shop again and would find another shop to do business with ASAP.

  6. #36
    Join Date
    Nov 2009
    Location
    West MI
    Posts
    4,100
    Quote Originally Posted by jyyanks View Post
    Really poor customer service. If you're happy with the bike then fine, but quite frankly you should have reminded him that he did NOT do a fitting which is why you are unhappy. I feel like he got away with selling you a bike that doesn't fit and made it look like your fault. This is not a bike ship that you should worry about alienating as they didn't really do you any favors. If you are attached to the bike, I would keep it but I would NOT go back to that same shop again and would find another shop to do business with ASAP.
    What she said. You were FAR too accommodating, given that you dropped a lot of money on a purchase from them and they didn't do their job properly.
    Kirsten
    run/bike log
    zoomylicious


    '11 Cannondale SuperSix 4 Rival
    '11 Redline Conquest (Apex)
    '13 Salsa El Mariachi 3
    '12 Salsa Mukluk 3

  7. #37
    Join Date
    Sep 2010
    Location
    Jacksonville area of NC
    Posts
    838
    I agree, do you have another bike shop in your local area, or even a short drive?

  8. #38
    Join Date
    Apr 2009
    Location
    Tucson, AZ
    Posts
    4,612
    Quote Originally Posted by Megustalaplaya View Post
    First thank you so much for everyone's feedback. I have learned so much from everyone's replies. Every single one of you rock!!

    I went to the bike shop today and addressed my concerns. They will not trade out the bike as it is now considered used. The manager, who also sold me the bike, said that is why they do the fitting to make sure the bike is the right size. I was speechless. Other than telling me to decide which bike was more comfortable and raising the seat, he did not really do a fitting. I really wanted to remind him that he spent more time talking to my SO than talking to me about the bike but I kept my mouth shut. No sense in alienating him or the shop. He did say that whatever adjustments that need to be done, including shortening and sanding the stem to adjust my reach, is completely covered for the first year. He also said to keep riding as my comfort level may change as I get use to the bike. So with all that said it looks like I will be keeping my bike and I'm completely okay with that. I've grown kinda attached to her!
    I'm getting a not-good vibe from that shop. They don't seem to be doing their job. Please, find another one.
    At least I don't leave slime trails.
    http://wholecog.wordpress.com/

    2009 Giant Avail 3 |Specialized Jett 143

    2013 Charge Filter Apex| Specialized Jett 143
    1996(?) Giant Iguana 630|Specialized Riva


    Saving for the next one...

  9. #39
    Join Date
    Sep 2001
    Location
    Lakewood, Co
    Posts
    1,065
    Don't accept this. There is a huge difference between a fitting and a sizing. You got a sizing and a very poor one. There's a world of difference between a bike that fits well and an "almost" fit.

    From the Master Bike Fitters Association:

    "Sizing” based methods are often used to buy and sell bikes via the internet and by shops who do not have a firm commitment or understanding of fitting. A bike sizing usually takes under half an hour and can consist of as little as seeing if the rider has stand over clearance over the top tube or (at the most) taking some basic body measurements and then selecting the bike size based upon this. A “sizing” is limited in scope and does not take into account important individual rider based variables or even whether the bike is even offered in a frame geometry that is suitable to your needs. The end result of a “sizing” is that the rider must do their best to adapt to the limitations and constraints of the model that is chosen. Despite these substantial limitations, the vast majority of bikes, even high-end bikes, are bought and sold by “sizing”.

    http://www.fitwerx.com/bike-sizing-v...g-fit-formulas

    This bike is too big for you, the frame itself may not fit your needs, and sooner or later you will be sorry you bought it. Return the bike and go somewhere else.

  10. #40
    Join Date
    Apr 2012
    Location
    On my bike
    Posts
    99
    Yes, there is another bike shop in my area and several more about 30 minutes away. I have lots of options but this shop is just a few miles away from where I live. With that said, I may find that I'm going to need to do business some where else.


    I'm really liking this bike. I've put about 60 miles on her since Saturday and I can't wait till I have an opportunity to do a longer ride this weekend. I'm going to have some of the adjustments that were suggested on this thread made to the bike over time. I think once I have some miles on her I'll be able to make a better decision on what changes to make.

    Thank you again everyone! I've learned so much already from you. I never realized what a wealth of information I would find when I stumbled upon this site during a search.

    MUAH!
    Last edited by Megustalaplaya; 05-03-2012 at 01:49 PM.

 

 

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