Ah, those librarians are never faced with the reality of community "standards/values" and censorship, never have to deal with reality diverse information literacy, information gaps with those who don't speak English, never deal with homeless locals who visit the library for a warm place to stay, never deal with people who don't understand basics of govn't structure and how to find information on the 'Net, or even which organization /authority to contact by phone, never deal with helpless poor clients who can't afford a lawyer to deal with divorce, child custody (that's why law librarians might get walk-ins from public), etc.
Information is power and the right information serves to equalize and solve problems.
One doesn't have to work in alternate organizations so I am befuddled why some of the employees are so rigid. They don't want change...