I didn't have a good experience with my first LBS for reasons I won't go into here. Suffice it to say that I moved on to a much smaller and more independent LBS who "gets" that great customer service sells bikes and creates long-term customers. There may, possibly, be one closer to me but it is about customer service and having confidence in the mechanics.

I knew next to nothing about bikes when I walked into the door and I've never felt like they talked down to me or ignored me. I've dropped a LOT of money there since that first time in the door I even take them cookies occasionally as a way to show my appreciation. Other people take them beer. I asked them once if they would prefer beer but was told that anyone can buy beer, not everyone can make good cookies so given a choice they want my cookies Can't think of any other store I've patronized where I would even consider doing this.