Atrocious ALINE after sales service. Ripped of by them.

[KnottedYet]

Heee heee hee, I think it's funny that the first person to reply to him on Runner's World said the exact thing I said: Did you try calling them?

The amount of effort and time searching new fori and creating accounts and posting on them would be utterly offset by the "price" of making a damm phone call!

[rstride]

Hi

I am not spamming. Spamming consist of posting sales that are financially beneficial in nature. I posted to other fitness forum with my experience to alert others about it, how else would you do it otherwise?

[rstride]

The amount of effort and time searching new fori and creating accounts and posting on them would be utterly offset by the "price" of making a damm phone call!

It took me 5 minutes to post without costing me anything.

[KnottedYet]

It took me 5 minutes to post without costing me anything.

Ah, but it does cost you something. It costs you quite a lot.

BTW, I just called Aline about your problem. Nice folks. Maybe you should let go of your anger and call them.

And since the likely cause of your problem is an employee who left the company before sending you your insoles, don't try to contact that person directly any more. When you get the automated greeting system on the phone, hit "0" to get the operator. They will direct your call to someone who can help you. Don't go through the directory for your contact's voice mail box, as that person might be gone.

[KnottedYet]

Where did he go? He didn't even say "thanks."

(pssst - I know it's embarrassing to be caught with your pants down by a bunch of complete strangers, but you'll get over it. Happens to everyone at some point.)

[Kerry1976]

That's funny. All that anger wasted on something that could have been fixed all along....

[zoom-zoom]

*waves* Hi, Kerry!

[Kerry1976]

*waves* Hi, Kerry!

*waving back* Hi, Kirsten!

[rstride]

Where did he go? He didn't even say "thanks."

(pssst - I know it's embarrassing to be caught with your pants down by a bunch of complete strangers, but you'll get over it. Happens to everyone at some point.)

I don't get it, embarrassed and caught with pants down with what? I posted a true account of my experience with them, I don't see what I was caught out with.

Thanks for calling them but as I said the emails I sent were addressed to both their main email as well as the salesperson so all these while I should have gotten a reply back from whoever is monitoring the main email address even if that individual salesperson have left.

[rstride]

Guess what? I used a different email address to ask a generic question just to see if I would get any reply and the same sales person replied within a day.

[rstride]

Ah, but it does cost you something. It costs you quite a lot.

BTW, I just called Aline about your problem. Nice folks. Maybe you should let go of your anger and call them.

And since the likely cause of your problem is an employee who left the company before sending you your insoles, don't try to contact that person directly any more. When you get the automated greeting system on the phone, hit "0" to get the operator. They will direct your call to someone who can help you. Don't go through the directory for your contact's voice mail box, as that person might be gone.

I did email sales and info@aline.com as well as the specific sales person. The sales and info email address are listed on their website.