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  1. #1
    Join Date
    Nov 2007
    Posts
    54
    Did you pay by credit card? If so what I would do is tell them to get you ones which fit and give them back the old ones. If they don't you'll call your credit card company and dispute the charge. Since you didn't get what you were promised and paid for.

  2. #2
    Join Date
    Aug 2006
    Posts
    1,011
    I asked my doc about this....we have just starting working with a brand called Foot Levelers. He said the company would redo without recharging. He likes this brand because they have such a low profile, i.e. would fit in most shoes. They use a computer scan rather than casting.



    http://www.footlevelers.com/products...tics_elite.php
    "Being retired from Biking...isn't that kinda like being retired from recess?" Stephen Colbert asked of Lance Armstrong

  3. #3
    Join Date
    Aug 2007
    Posts
    184
    I am having the exact same issue with my orthotics. They were defective from the get-go and he tried to tweak them in the office. I am ready to toss them and buy a pair of Superfeet.

  4. #4
    Join Date
    Jul 2007
    Posts
    1,708
    Quote Originally Posted by silver View Post
    I don't know the answer but do have a question. Did they do a casting or a computer scan of your feet?

    I do feel your pain. I took my orthodics slammed them triumpantly into the trash can...

    Hi Silver...

    They were from a cast. It was some type of gauze bandage type material soaked wtih plaster. I have heard of the computer scan before. The foot that the arch fits, the toe broke through when he took it off. He said that didn't matter since my orthotic wouldn't be there.

    Well, in my mind I thought it matters to ME because I had just got through telling him that if I could not find cycling shoes that fit my foot shape I could get Rocket7s made from a cast. Of which the cast fee is seperate. Which I was already paying for at his office. (PROVIDED what is made from the cast fits!)

    As I read the orthotics web site for doctor's it said "for every two orthotics made, the doctor gets one personal pair free". Surely the doctor's don't use all of these? Maybe they use the free one towards patients to make more profit?

    I know doctor's need to make money like anyone else to pay their own bills, but the thing is would they really accept "salvaged trash" for themselves or own family? I'm guessing not. Or their hard earned money to go in the trash... literally. I think no there too.

  5. #5
    Join Date
    Jul 2007
    Posts
    1,708
    Quote Originally Posted by Drtgirl View Post
    I am having the exact same issue with my orthotics. They were defective from the get-go and he tried to tweak them in the office. I am ready to toss them and buy a pair of Superfeet.
    I have a pair of yellow Superfeet insoles I bought from Zappos.com. They are a new version for cycling shoes it says (they were a different color previously). And you can read more on Superfeet's web site.

    They are not half bad. But, for me, my arch is SO high, they still don't touch it. Nice thing about them they are pretty thin and do fit in the shoes. Great thing about Zappos is that you have one full year to return something (if not used of course).

    Anything I have ever bought there was free shipping and returns too. I have just hung onto the pair I have until I got through the process. I took them to the doc to show how they look to fit the shoe.

  6. #6
    Join Date
    Jul 2007
    Posts
    1,708
    Quote Originally Posted by parity View Post
    Did you pay by credit card? If so what I would do is tell them to get you ones which fit and give them back the old ones. If they don't you'll call your credit card company and dispute the charge. Since you didn't get what you were promised and paid for.
    I told his nurse last time, if this was all the better they could fit for the money, they could keep them. She thought I was kidding Ithink. I am not.

    Actually, when I checked out no helped me, so I left without paying the whole bill. I paid deposit and casting fee on a prior day. And it was cc.

    My other fear is that since my insurance company does not pay for orthotics, they are going to reject these follow up visits and I will owe the whole bill. My co-pay just went up this year too.

    By the next time I go back, I could have had a heat pair made at my local sports-bike store on site. That's just in the add up of doctor's office visits alone.

    The sports store are lesser quality, and you can't use them for walking or multi-purpose. Why I was hoping the doc's pair could multi-task. Plus, I didn't find out about it until after my trip to the doc... or I might have just skipped him al-together *sigh*.
    Last edited by Miranda; 02-02-2009 at 01:16 AM.

 

 

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