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  1. #1
    Join Date
    Jul 2006
    Location
    Looking at all the love there that's sleeping
    Posts
    4,171
    Quote Originally Posted by Catriona View Post
    I'm not sure whether this will work - but it's worth a shot.

    Try emailing ibex on their website, you might luck out and they'll replace it.

    They've sent me new buttons when the buttons fell off my ibex cinch jacket, and they replaced a norgie for me that had an imperfection in the fabric (the tags were still attached on the latter)
    Thanks for the idea.
    I called them up and they're sending me a swatch of fabric that I can use to patch the hole.
    2007 Seven ID8 - Bontrager InForm
    2003 Klein Palomino - Terry Firefly (?)
    2010 Seven Cafe Racer - Bontrager InForm
    2008 Cervelo P2C - Adamo Prologue Saddle

  2. #2
    Join Date
    Feb 2005
    Location
    Concord, MA
    Posts
    13,394
    CA, I'm sure they must have had a lot of people checking their charges on line (we check ours daily) and when someone saw an unfamiliar name, they had the company question it. I know that Amex does this on the spot for any disputes. So probably they were sick of it and it took time, hence, money. I just wonder why she doesn't just use her real name, i.e. Sheila Moon.

  3. #3
    Join Date
    Oct 2004
    Location
    Sacramento, CA
    Posts
    747
    I have a question: I recently bought the Smartwool hoodie (Sagebrush, I think?) which is beautiful and comfortable and I love it. Problem: it says dry clean only! I did not notice when I bought it and just assumed it was washable like all Smartwool products.

    Do I have to? I'm guessing yes, because it's felted. But this means I will probably give it away.

  4. #4
    Join Date
    Aug 2008
    Posts
    2,841
    Quote Originally Posted by xeney View Post
    I have a question: I recently bought the Smartwool hoodie (Sagebrush, I think?) which is beautiful and comfortable and I love it. Problem: it says dry clean only! I did not notice when I bought it and just assumed it was washable like all Smartwool products.

    Do I have to? I'm guessing yes, because it's felted. But this means I will probably give it away.
    I think you can probably get away with washing it on gentle in cold water with woolite or similar, and then laying it flat to dry.

    And if you're just going to give it away - it's not like you're really risking anything to try washing it like that.

    It is wool (so it shouldn't smell), you are going to be wearing shirts underneath it, so you don't really have to wash it all that often.

  5. #5
    Join Date
    Feb 2005
    Location
    Concord, MA
    Posts
    13,394

    I helped the LBS mechanic find a wool bra...

    Last week while I was waiting for the owner to come in for my fit appointment, I was chatting with the mechanic about our wool mania. She said she couldn't find a Smartwool bra and she thought they had stopped making them. So we got on the Ibex site and voila, there it was, along with some other items she wanted.
    I was so jealous when she said she gets a discount on Ibex! She said they sell some type of Ibex bike accessories in the store; not clothing. I was doubtful about this, but I felt like I had done a "mitzvah" (a good deed) for the day.

  6. #6
    Join Date
    Oct 2004
    Location
    Sacramento, CA
    Posts
    747
    It is wool (so it shouldn't smell), you are going to be wearing shirts underneath it, so you don't really have to wash it all that often.
    Alas. I have a toddler. My top layer is always covered in yogurt, applesauce, or snot. This was a dumb purchase.

    But thank you for the washing ideas. Maybe I'll put it aside for a year or two.

  7. #7
    Join Date
    Apr 2005
    Location
    Vancouver, BC
    Posts
    3,932
    Quote Originally Posted by xeney View Post
    Alas. I have a toddler. My top layer is always covered in yogurt, applesauce, or snot. This was a dumb purchase.

    But thank you for the washing ideas. Maybe I'll put it aside for a year or two.
    Don't forget to put little cedar balls with it, just in case the moths get to it before you have a chance to wear it again!

  8. #8
    Join Date
    Jul 2006
    Location
    Riding my Luna & Rivendell in the Hudson Valley, NY
    Posts
    8,411
    Quote Originally Posted by xeney View Post
    I have a question: I recently bought the Smartwool hoodie (Sagebrush, I think?) which is beautiful and comfortable and I love it. Problem: it says dry clean only! I did not notice when I bought it and just assumed it was washable like all Smartwool products.

    Do I have to? I'm guessing yes, because it's felted. But this means I will probably give it away.
    Quote Originally Posted by xeney View Post
    Alas. I have a toddler. My top layer is always covered in yogurt, applesauce, or snot. This was a dumb purchase.

    But thank you for the washing ideas. Maybe I'll put it aside for a year or two.
    Xeney,
    I would recommend to dry clean it, NOT wash it....because it's felted.
    A friend of mine put her husband's Ibex loden (felted) wool jacket in the washer (!), no dryer...and it wound up completely ruined- shrunk in all the wrong directions and became hopeless for anyone to wear. She then noted after the fact that the label said dry clean only.
    It's one thing to put merino pullovers, turtlenecks, baselayers, and socks in the wash, ....but not felted outerwear, loden vests, or jackets.

    One good piece of news about your felted wool piece though- you'de be amazed at how food and spills come right off when you rub the wool with a damp sponge and/or rinse the spot, then dry it by blotting or rubbing with a clean dry washcloth. Dense wool is very good about getting the spots and spilled rubbed out- the food doesn't soak in so much like on cotton and poly.
    Lisa
    My mountain dulcimer network...FOTMD.com...and my mountain dulcimer blog
    My personal blog:My blog
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  9. #9
    Join Date
    Sep 2007
    Location
    Uncanny Valley
    Posts
    14,498
    Quote Originally Posted by Crankin View Post
    I just wonder why she doesn't just use her real name, i.e. Sheila Moon.
    She's probably co-oping the credit card account with another business. Credit card accounts are expensive, and most of them also charge based on volume (the greater the total charges, the smaller the fee). So if she, her family, or her business associates have other businesses that can share the credit card account, they all benefit.
    Speed comes from what you put behind you. - Judi Ketteler

 

 

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