I had Verizon for years and was happy. My family all switched from Sprint to AT&T, so I switched, too.
We are all terribly unhappy. So unhappy we are considering eating the early cancellation fee and going back to Verizon.
We got Razr phones, cause that's what AT&T were pushing really hard. Two of us have re-charging issues and have had to buy new batteries. and we all three hate the phones.
AT&T reception stinks, dropped calls are the norm. I can't tell you how often my phone beeps to tell me I just missed a call when I am not moving, totally can't understand why it can get through to tell me it couldn't get through. If you accidentally talk at the same time as the person on the other end, the signal goes silent for a second.
Their customer service seems good, but doesn't do anything.
Can't wait to get back to Verizon. My mom and brother can't decide between Verizon and Sprint, they were happy with Sprint.