Calling the company works. I'd had a really sucky ride, we'd had firecrackers thrown at us on a club ride, it was hecka hot, ride leader Cindysue broke her collar bone etc

Then the opposite occured, on my way home a courteous tow truck driver waved me through a tricky merge and slowed just enough that drivers would not interfere nor be inconvenienced as I passed a fwy offramp.

Then gave a friendly wave as I sped into the bike lane.

I called the company to thank them.

They said there was only one guy in that area that day, they'd give him a commendation.

Some months later my battery died, called for a jump and guess who appears? I got to say "thank you" myself and yes, he had got the commendation.

Call the company, they follow up good or bad.