Creepy UPS identity confirmation

[Irulan]

on the topic of crazy security stuff - this happened yesterday and I'm still freaked out about it, in a not-good way:

I manage a bank account for my sister who is a nun in retreat. All the deposits and withdrawals are on automatic, so I don't check it a lot. I figured with the holiday season and rampant electronic theft going on I should probably take a look at it. I don't log in a lot, so the site came up the extra security questions, as it should. I had some trouble with the answer as the ones I had noted weren't working, and ended up calling the bank at the number they give if you have login trouble. It is a very small local bank, so I know I am calling someone at the bank and not a call center.

I explained that I was having issues, she verified me with a user name and birthday, and then when I was going over the answers to the security questions with her, she was giving me the answers! As is, "do you have XXXXX for the best mans' last name?", and "do you have XXXX for your childhood best friend?" WTF? The issue was corrected - I had noted first name not last name for the last name question but still.....yikes. I think I'm going have a chat with them.