Cutting the seatpost: did you do it yourself or have the LBS do it?

[Ana]

My friend Michelle (who also works for us) reminds me all the time that I need to stop feeling guilty for charging for things.
I guess I'm a softy. I am working on it tho. I have to so I can stay in business.

I believe it is easier to charge initially than to phase into charging customers for services. If customers have received the service free of charge previously, then they may be expecting it in the future. Regardless of other shops charging them the same, it might cause some resentfulness regarding the unpredictability of their projected expenses at your shop. Additionally, it seems sort of unprofessional for some employees manning the cash register to charge and others not to because it gives the impression that there aren't any general policies regarding charging for these services. I always am very appreciative and consider it an honor when they do things for free (and interpret it as being a good customer).

Good luck and keep us updated!