So, it didn't occur to me until yesterday to contact Thule about the unfortunate demise of my new Ruby bicycle.
They immediately put me in touch with their claims specialist and less than 24 hours later I have been informed they will reimburse me for the new bike AND send me a new rack. OMG- I couldn't believe it.
So now I'm their happiest customer ever.
What a happy ending. Picking up the new bike tomorrow.