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Zappos shipping is only free "both ways" if the first pair doesn't fit and you are exchanging the size. If you are just returning the new shoes altogether because you decide they are not what you want, you have to pay your own shipping back.
Oops, my mistake Sandra- I am thinking of
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As our 100% Satisfaction Guarantee states, if you are not totally satisfied with your purchase, you may return the merchandise to us within 90 days for a refund or exchange. Here's how to make a return in just 2 easy steps:
1. You should have received a return form and return address label in your package. Simply fill out the return form and pack the shoes and your form in the original shipping box. If you didn't receive a return form, you can download one now.
2. Take your package to your local post office, local UPS store or nearest UPS drop-off. If you are returning your merchandise for refund, you are responsible for postage costs to ship the item(s) back to us. (We cover the return shipping cost on exchanges. Click for more details.
You will receive credit on your account within one week from the date we receive your package. Please note, you may not see the credit on your account immediately. Most banks take up to one week to transfer funds on a credit.
It is our policy to refund the cost of merchandise only, original shipping charges, if applicable, are non-refundable.