Puts on phone co. hard hat, hates to do this so early in the am.
11 years with da'phone co. I've seen a lot of fiascos, I've even caused some :eek: but little as bad as this.
And what's with this "one bill" and 50 zillion different numbers? If it's a different department ok but why isn't anyone offering to transfer you AND introduce the call so they, internet, cell, phone line supposedly with the same company know what's going on?
I can picture exactly the call center situation, even down to the way the notes and acct look and what happened (it's the same root systems for all the RBOCS) but someone has to step up and "own the call" and clearly nobody has.
enjoy the cuppa Joe.