Originally Posted by
Andrea
Dear Nashbar and Performance Bike,
I like your low prices, but your practice of profiting from your shipping charges is enough to make me never shop with you again.
First, you charge shipping not by weight/size, but by cost of order! WTF?
Next, I pay for 2nd day air and you ship it ground because it *should* get to me at the same time, but then when noone is in my front office, the shipper delays my delivery until the third day. You give me a partial shipping refund to try and appease me, but maybe you should have just done right in the first place :mad:
Finally, the next (LAST!) time I order, I think I am wising up and only pay for ground shipping, however, your "ground" shipping is FedEx smartpost- a bulk-mail collaboration between FedEx and USPS that takes up to 10 days to make a delivery. I check shipping rates for that method and it's less than half of what I paid.
I already used the internet sparingly for purchases (go LBS!), but I've had it with you guys. You've officially lost a customer.