Done.Quote:
Originally Posted by Mr. Bloom
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Done.Quote:
Originally Posted by Mr. Bloom
That is where I started (on their website) & was assigned "Jeff" who ignores my phone calls & emails.Quote:
Originally Posted by Mr. Bloom
I've found a good shop and I'm happy. They sell Trek and many other bikes too.
I really can't put anymore energy into this - it isn't worth it. In my sage years, I have to evaluate if I'd rather be right or happy. In this case, I think I'll preserve what little sanity I have remaining.
I will do a blurb on Angie's List and the Tucson BBB about this so that I've done my civic duty. And, of course, tell anybody looking for a bike shop about my experiences. Beyond that, stick a fork in me because I'm done!
Understandable Dogmama. I would do the same.
In the off chance that some Trek customer service read this thread, I want to link your first one, where you first described the problems you had with the Trek concept store.
I don't blame you, I would feel the same after all this. I am glad that you found a shop that helped you and found the problem and you can consider reliable. On to some happy and safe rides!!!Quote:
Originally Posted by Dogmama
That was pretty amazing how fast the Century Link folks came into that internet provider thread, eh?Quote:
Originally Posted by pll
Indeed. Creepy, but I can imagine there are people in some big firms constantly searching the internet for mentions of their name.Quote:
Originally Posted by Irulan
On another forum, we were talking about a brand of dog food & the company representative suddenly chimed in. It is a smaller company (Honest Kitchen). They must have people - or hire people - to watch the net. Not a bad idea.
Dogmama, I hope you have been able to put all this behind you. The frustration alone can be draining!!
For anyone else that runs into this problem, a great way to get attention is to write a letter outlining what the company or its representatives have done to "damage" you and what you feel will rectify the situation, then take it to a lawyer for review, letterhead and a signature. Most will do it cheap since it will only take 10 minutes. As soon as a lawyer is brought into the mix, the issue becomes just as much of a headache for the company as it is for you. No need to take legal action, this is just a way to get yourself back on a safe bicycle!
Dogmama,
To my surprise, Trek provided me a response to my Customer Service inquiry.
If you're interested, I'll PM it to you.
If this is all behind you and you want to drop it, no worries, I'll just trash it.
I also received an answer from Trek!
Inquiring minds want to know! What did they have to say?
You are having a trek problem also?Quote:
Originally Posted by Mr. Bloom
Mr. Bloom suggested that other people could write in support of Dogmama. He received a response to his note about Dogmama's situation.Quote:
Originally Posted by Irulan
I feel fortunate that I have not had an experience like Dogmama's with any of my bikes or bike shops. My dishwasher, on the other hand...:mad:
If you want to post them here so others can read, that would be fine with me.
Trek in WI did call yesterday - after everything has been settled with the new LBS. Wanted to know what else they could do. He had already talked to the new LBS & found out that I was there & that they had fixed things. Odd how he didn't answer my numerous messages and emails BEFORE I went to the new LBS, checkbook in hand.
BTW, the new LBS charged me zero for going through the bike completely. They have my loyalty.
Mr Bloom suggested in this thread (post # 40) to let Trek support know that people in this forum are displeased by the customer service offered to Dogmama. A couple of us did.Quote:
Originally Posted by Irulan
Their answer does not have any news. It calls Dogmama's experience "uncommon and regrettable".
I have sent a response to Will because a couple of things bugged me. One was a privacy thing (three of us copied in his email and Dogmama's last name mentioned) -- it seems he thought we all know each other.
Anyway, I am hoping you, Dogmama, are enjoying the bike and that the new bike shop is a great one. Have you posted a picture of your new ride?
Note: I removed the content of the email to avoid any trouble.
It sounds like Will thought you were all team mates, not posters on a message board.
Yes. We are all part of Team Estrogen. :DQuote:
Originally Posted by snapdragen
Lies.Quote:
Originally Posted by pll
They did not fix the scratch in the frame. They touched up the scratches on the handlebars. This was AFTER Trek sent steel handlebars instead of the (more expensive) carbon fiber ones that I have. I told my second LBS that I was sick of dealing with Trek and they (the second LBS) offered to try to touch up the scratches.
I never told Trek that I was "content." I told them I was done. Big difference.
Trek did not "move me" to another dealer. I told them where I was going (based on advice from my TE sisters, thank you!)
The computer was already ordered by DH for his bike. Trek did not charge us. So, it wasn't like Trek automatically sent along a computer as a goodwill gesture.
And I REALLY do not appreciate them divulging my name. If anybody responds, I hope you let them know that. Bikes are stolen frequently in this town and anybody can get my address with my name if they have connections.
I did not think releasing your name and our email addresses was appropriate and have expressed that in subsequent messages. I also did not buy the "happy ending", and replied to that effect as well. One thing is be fed up and move on, another thing entirely is to be pleased with the service.
Oh, and the stem cap they sent is white. The stem they sent is black. The stem cap looks like a headlight. How do you screw this up?
I was going to live with it, but now I'm p*ssed all over again & left (YET ANOTHER) message for "Jeff" in Customer Dis-service at Trek Wisc.
Can somebody PM me Will's contact information? I need to let him know that his response was misleading and releasing my personal information was inexcusable.
After reading this today, it reminds me how impersonal we are in business nowadays.... especially TREK.
It's hard for me to believe that you could/would send a stem and top cap with such different color schemes, even if you are doing nothing more than typing in part numbers on a screen. Where is the drive to do an outstanding job and remedy the situation? Why has this taken so long? And why would you want a customer to become so upset that this has been going on for several weeks with many others becoming involved?
The more I read about this whole situation, the more I realize that Trek truly doesn't care or they would have taken care of this whole situation a very long time ago. And lastly, where is the training emphasis on an employee that has now leaked someones name onto the internet without their approval?
It truly only goes from bad to worse... glad that I'm a Cannondale dealer who has GREAT customer service!
Dogmama, I'm truly sorry that your situation has been carried out in this manner. I do hope that there is a solution to this entire mess in the near future! If there is a silver lining to all of this, I'm also glad that you found a shop that truly cares and gives you the service that you deserve.
Thanks to all of you that have stepped up to help Dogmama:)