That's fantastic!! And yes I will share this story with anyone who is thinking about buying a bike rack for their car!
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That's fantastic!! And yes I will share this story with anyone who is thinking about buying a bike rack for their car!
What a beautiful replacement!! Serious bike lust here ��
That's a beautiful color. Many happy miles!
That is a gorgeous bike. I have serious bike envy! SO glad it all worked out for you!
Did you have some sort of insurance on it? From Thule's website:
Wonder if it's based upon the customer rep's discretion or if what's on the website is used to deter people from abusing their policy?Quote:
Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by Thule) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s property or other person is excluded.
Sammie, it might be discretion. There is no way to know if the rack failed or it was human error in not latching it propertly. I didn't expect them to offer me anything, so I was speechless when the claims representative informed me about the settlement.
The new and improved Helium Aero 2 rack arrived Saturday and is installed. We are still waiting on the check.