:mad: Man! I make the conscious effort to buy locally. I know this costs me more money, but I finally make enough money to vote with my wallet, and that means making big purchases locally. So, I shop at this local ski shop. I bought some sweet skate skis last season, and paid for them last season. Somehow, on the form, they did not mark that I paid in full last season, so, instead of calling me to clear up the situation, they just charged my credit card again. I then had to jump through a bunch of hoops to prove that I did pay for them last season and get him to refund my card. He absolutely refused to apologize! He made some lame excuse and offered me a free ski tune for my trouble. He assured me he would refund my credit card. He charged my card AGAIN! Oh man! I am SO mad! I finally had my SO call him (he's an attorney), and let me tell you, his tune has changed! He is all apologies now. It makes me mad that me handling this situation pleasantly did not result in an apology (nor a refund for that matter), but when my big bad boyfriend called and scared him, he's all apologies and "how can I make this better". Good grief! This is no way to do business. It's a good thing we have another ski shop in town... Bah! Thanks for letting me vent!
