smilingcat
12-04-2015, 07:56 PM
Okay so I've been out of ISP and 4G connection to my house for over a month now. My previous provider had 4G but it was bought out and the new carrier decided to shut it down. So I'm having to rely to customer no service company 1 or customer no service company 2. One had far worse reputation than the second so I went with lesser of the two evil.
round 1.
person marking where my other service was (water/gas/electric), was to call me so I can help him locate existing lines are located and where I wanted the cable to come into the house. No LUCK. He just marked my driveway, sidewalk, RV pad with bunch of spray paint Graffiti!! And left a note hanging on the door even though we were home at the time.
Crew came out again they were instructed to talk to me first. NOPE! They came and installed the cable and it came up where it was the worst possible location but it was convenient and easy for them. NO GO!!
Installer came to install the box and said it can't be done where the cable came up. Back to square 0
round 2.
person marking where the other services was to call me. didn't AGAIN but I managed to catch him while he was graffiting my driveway and RV pad.
Crew came out and they did call to give me a heads up. 10minutes and they were at my house. by this time they were about 3 weeks past the install date. They did drill several 6 inch holes into my RV pad to pull the line. :( and from their box to the RV pad, they ran the line less than 10 inches from the surface through my flower bed. So I have to rebury the line deeper so that I won't accidently cut the line when I'm planting flower bulbs.
They left and no word of when the final installer is supposed to come. It's been over a week so I called today.
round 3.
Customer no service left me out to dry for about 40 minutes on first go around and the guy hanged up on me saying he can't hear. Called back and I'm left out to dry for another 20 minutes and was told he needed to transfer me to ... you get the idea?
They said there is no schedule for the installer to come to my house. RE-A-L-LY...
So I'm supposed to have fiber connection to my house on Dec. 22. When on 22nd? between 8:00AM and 5:00PM ...
Now I wouldn't mind paying taxes for the internet connection (government owned) I PROBABLY WOULD HAVE MUCH BETTER SERVICE IF IT WAS. I know its a national past time for some to complain about having to pay taxes for having a radio or TV but do you want to deal with my headache?
so how am I able to post? I'm using my old personal hot spot 2G connection. I used to use it when I was traveling and didn't trust the hotel WiFi. Credit card sized 2G hotspot was collecting dust but it works and re-established a service. I'm limited to 6Gbyte of data transfer per month. so I'm limping by. And security is only WPA instead of WPA2-PSK. There is only one person in my neighborhood who has enough technical savvy and computing power to break the WPA security so not too worried.
round 1.
person marking where my other service was (water/gas/electric), was to call me so I can help him locate existing lines are located and where I wanted the cable to come into the house. No LUCK. He just marked my driveway, sidewalk, RV pad with bunch of spray paint Graffiti!! And left a note hanging on the door even though we were home at the time.
Crew came out again they were instructed to talk to me first. NOPE! They came and installed the cable and it came up where it was the worst possible location but it was convenient and easy for them. NO GO!!
Installer came to install the box and said it can't be done where the cable came up. Back to square 0
round 2.
person marking where the other services was to call me. didn't AGAIN but I managed to catch him while he was graffiting my driveway and RV pad.
Crew came out and they did call to give me a heads up. 10minutes and they were at my house. by this time they were about 3 weeks past the install date. They did drill several 6 inch holes into my RV pad to pull the line. :( and from their box to the RV pad, they ran the line less than 10 inches from the surface through my flower bed. So I have to rebury the line deeper so that I won't accidently cut the line when I'm planting flower bulbs.
They left and no word of when the final installer is supposed to come. It's been over a week so I called today.
round 3.
Customer no service left me out to dry for about 40 minutes on first go around and the guy hanged up on me saying he can't hear. Called back and I'm left out to dry for another 20 minutes and was told he needed to transfer me to ... you get the idea?
They said there is no schedule for the installer to come to my house. RE-A-L-LY...
So I'm supposed to have fiber connection to my house on Dec. 22. When on 22nd? between 8:00AM and 5:00PM ...
Now I wouldn't mind paying taxes for the internet connection (government owned) I PROBABLY WOULD HAVE MUCH BETTER SERVICE IF IT WAS. I know its a national past time for some to complain about having to pay taxes for having a radio or TV but do you want to deal with my headache?
so how am I able to post? I'm using my old personal hot spot 2G connection. I used to use it when I was traveling and didn't trust the hotel WiFi. Credit card sized 2G hotspot was collecting dust but it works and re-established a service. I'm limited to 6Gbyte of data transfer per month. so I'm limping by. And security is only WPA instead of WPA2-PSK. There is only one person in my neighborhood who has enough technical savvy and computing power to break the WPA security so not too worried.