Red Rock
06-24-2009, 06:30 PM
Well, I'm back looking at bikes again:D. It was quite the afternoon.
My DH and I went into our usual shop and had a bit of a bizarre customer experience. We have gone to the shop on a variety of occasions, find one of the owners, or a wrench to speak to them about whatever was important for that particular visit. It has always seemed to me that they are diverted to other people that have come into the shop and stop talking to me and or my husband. As a net result, why we came ends up taking longer than was planned.
This time it really bothered me. The owner was on the phone or on the phone and outside the shop. There were maybe two other people in the back working on bikes. I said to the wrench what I thought I was interested in and he let me take a bike for a spin. Of course, I asked them about a fit and no one had a response to that question:eek: I was a bit taken a back by that. Since they pride themselves on being the "high end shop" in town. I just remember when I purchased my Look how much out of the way the owner and the wrench made sure everything was correct. It was not happening here. (I do not know if it was because I knew my sizes on my different bikes?) The way they treated it was take the bike for a spin and tell me how you feel situation. There was no measuring of knee angles or anything else. We did end up taking to one of the other owners and he actually helped us out with full attention to my needs. I took another bike for a spin too.
I rode in the parking lot a GIANT Seek 3 and GIANT FCX. I liked the Seek because it was the mountain geometry and had heavier looking tubes.
Tomarrow, DH and I are going to the local TREK dealer to look at the Valencias if they have any. It will be intresting to see how they approach a customer. I have been in there looking at and making tire and pump purchases. They are really the "commuter" store out of those that are in town.
Does anyone else have ideas, comments on these bikes as commuters? Other recommendations? (I would love a Surly LHT but I do not think it is in the cards:(.)
Thank you for all of your help.
Red Rock
My DH and I went into our usual shop and had a bit of a bizarre customer experience. We have gone to the shop on a variety of occasions, find one of the owners, or a wrench to speak to them about whatever was important for that particular visit. It has always seemed to me that they are diverted to other people that have come into the shop and stop talking to me and or my husband. As a net result, why we came ends up taking longer than was planned.
This time it really bothered me. The owner was on the phone or on the phone and outside the shop. There were maybe two other people in the back working on bikes. I said to the wrench what I thought I was interested in and he let me take a bike for a spin. Of course, I asked them about a fit and no one had a response to that question:eek: I was a bit taken a back by that. Since they pride themselves on being the "high end shop" in town. I just remember when I purchased my Look how much out of the way the owner and the wrench made sure everything was correct. It was not happening here. (I do not know if it was because I knew my sizes on my different bikes?) The way they treated it was take the bike for a spin and tell me how you feel situation. There was no measuring of knee angles or anything else. We did end up taking to one of the other owners and he actually helped us out with full attention to my needs. I took another bike for a spin too.
I rode in the parking lot a GIANT Seek 3 and GIANT FCX. I liked the Seek because it was the mountain geometry and had heavier looking tubes.
Tomarrow, DH and I are going to the local TREK dealer to look at the Valencias if they have any. It will be intresting to see how they approach a customer. I have been in there looking at and making tire and pump purchases. They are really the "commuter" store out of those that are in town.
Does anyone else have ideas, comments on these bikes as commuters? Other recommendations? (I would love a Surly LHT but I do not think it is in the cards:(.)
Thank you for all of your help.
Red Rock