flyingpig
06-05-2009, 09:15 PM
Hi Everyone,
I've been lurking on TE for a little while, but this is my first post. I am always so impressed with the support and encouragement offered to other riders here- what a great community this is;)
Here is my dilemma: I recently brought my bike in to my lbs for a tune up. On the ride home, I felt something strange rubbing the inside of my leg. Once home, I looked and found that the guys at the lbs had sliced the leather of my saddle about 1 1/2 inches along the edge. (I know it wasn't there before because I rode it in to get tuned up and would obviously have been able to feel it- and I just washed it before I brought it in and would have seen any tears.)
I didn't have time to deal with it then and didn't get back to the lbs until over a week later. When I told one of the guys there what happened he just said "sorry."
It's not that big of a deal- I put a piece of duct tape over it and it's been ok. I don't expect them to replace it or anything, but maybe just some acknowledgment? Some store credit? True my wheels? Tune-up? Ideas on how to fix it?
I've had this bike (a sweet Scott Contessa Speedster) for less that a year and she doesn't deserve the duct tape treatment quite yet.
If I go back and talk to the owner (very nice guy who sold me the bike and spent a lot of time fitting me, etc.) will that seem whiney/pushy? Am I justified feeling a little shafted here?
Thanks,
Erin
I've been lurking on TE for a little while, but this is my first post. I am always so impressed with the support and encouragement offered to other riders here- what a great community this is;)
Here is my dilemma: I recently brought my bike in to my lbs for a tune up. On the ride home, I felt something strange rubbing the inside of my leg. Once home, I looked and found that the guys at the lbs had sliced the leather of my saddle about 1 1/2 inches along the edge. (I know it wasn't there before because I rode it in to get tuned up and would obviously have been able to feel it- and I just washed it before I brought it in and would have seen any tears.)
I didn't have time to deal with it then and didn't get back to the lbs until over a week later. When I told one of the guys there what happened he just said "sorry."
It's not that big of a deal- I put a piece of duct tape over it and it's been ok. I don't expect them to replace it or anything, but maybe just some acknowledgment? Some store credit? True my wheels? Tune-up? Ideas on how to fix it?
I've had this bike (a sweet Scott Contessa Speedster) for less that a year and she doesn't deserve the duct tape treatment quite yet.
If I go back and talk to the owner (very nice guy who sold me the bike and spent a lot of time fitting me, etc.) will that seem whiney/pushy? Am I justified feeling a little shafted here?
Thanks,
Erin