50% off Terry Sale Today!!

[Gidiup]

Check out this sale at Terry. Only Nov. 14-15th.

[VeloVT]

Shopping it right now and it's a complete nightmare -- their servers are totally overwhelmed with traffic (or something) so you have to refresh every page 5 or 6 times to get it to load..

But great deals to be sure.

[Meg McKilty]

Question: Do we have to enter a special code or anything? I want some padded shorts and no discount is showing up.

[VeloVT]

I think it is supposed to show up at the final stage of checkout (not when you're just viewing your basket).

Does anyone know if sale items are 50% original price or 50% of sale price :D ?

[Meg McKilty]

Does anyone know if sale items are 50% original price or 50% of sale price :D ?

I wondered the exact same thing!

[Gidiup]

I just ordered by telephone because the server was too slow. no taxes, free shipping.

[Gidiup]

50% off original price!!

[KathiCville]

I placed a website order earlier this morning and it took nearly an hour and loads of patience to get to the last step! At one point my whole basket disappeared and I had to start over again, grrrr......Tried the phone, too, but couldn't get through.

On sale items, the 50% off applies to the sale prices---not the original price. I nabbed a Swix top that was originally @$50, on sale for $36---I snagged it today for $18.......

Have fun! I could easily have spent more than I did, but I decided to check out and run before the site crashed or my cart disappeared again! :)

[Pax]

Just got off the phone with them and their server is crashed. You can call in the order but they can't guarantee if it's in stock until the server come back up.

I'll go back online later this evening an see what's left! :D

[Pedal Wench]

Oh my -- that was painful. Successful, but painful. It took me over 2 hours to place my order. Okay, took 2 hours to search every page for bargains, but I got a bunch. Including pink water bottle cages! And gloves. And a base layer.:o

[oxysback]

Dang...I did lots of damage, but got some cool stuff. Even a jersey for $12.50!!

And now, thanks to Pedal Wench...I must go back to check out the water bottle cages.

Someone cover me!! I'm goin' in again!

[Pedal Wench]

Someone cover me!! I'm goin' in again!

Patience and persistance... I'm gonna do the second round on the phone with them...

[VeloVT]

I had to call... good thing because I probably would have done more damage if left alone :eek: ...

I went totally Gore crazy.

[songlady]

I was so disappointed when they didn't have their local tent sale this year, but I must admit, THIS IS WAY BETTER!! I just spent an hour shopping and it was so much fun (I live for this stuff:p )

P.S. Thanks for the heads up about the sale

[BikeDutchess]

Oh wow, what fun that was. Now how am I going to justify to DH that I've been shopping for myself so close to Christmas? I'd better hide the box when it comes in! ;)

[nonsmoker3]

Wow, I got some amazing deals. I am in a bunch of hot water with DH, but oh well, he'll get over it!

Gidiup - Thanks a bunch for letting us in on the deals!

[oxysback]

Patience and persistance... I'm gonna do the second round on the phone with them...

Yeah, I ended up on the phone with them to ask about sizing, and the gal said she could just take my order then because the servers were down. I went to the site again, but couldn't justify buying anything else...especially after getting this....

http://www.terrybicycles.com/detail.html?item_no=5355

:eek: :eek: :eek:

Plus a jersey, 2 polar buffs, and some cool-weather tights. YIKES!

[GLC1968]

OMG, I'm so frustrated!

I went to the site (of course, it's working fine for me) and picked out a ton of stuff. Then I felt bad, so I scaled it down to only things I actually need. Then I mentioned it to my husband who asked me to wait until tomorrow when I get paid. Crapola.

No one buy the stuff in my shopping cart, ok? :( And keep your fingers crossed that it's all still available tomorrow....

[mimitabby]

hey GLC rule #1 while impulse buying. Do not consult with DH until after you bought the items or unless you don't really want them!

[Blueberry]

Rule #2 - if you choose to consult with DH, be prepared to throw DH's advice out the window and do whatever it is you want to do anyway:D :D

[GLC1968]

I know...it's better to ask forgiveness then to ask permission. Stupid me.

I'm on my way home now and I'll check with him one more time. He's really bad at saying 'no' in person, so there is still hope! :p

[Crankin]

I finally got al the way to the end of the buying process on line and when I clicked "submit order" the receipt page came up blank! The stuff is still in my cart and it's too late to call!
Don't buy what's in my cart, please....

[BleeckerSt_Girl]

I'm not going near it with a ten foot pole. I just bought some goodies from Ibex and that's totally it for me until after Xmas! :cool:

[sundial]

Oh why does this have to go on sale NOW when I'm broke. Wah! Wah!

[Tri Girl]

Oh I'm going to be in sooooo much trouble...:rolleyes:

[Trek420]

Ya know TE always has closeouts going on with prices up to 50% off and the server works! :D

Thanks TE

www.teamestrogen.com/categories.asp?catID=46

[sandra]

I have put myself on shopping restriction. There will always be a sale. High today of 82. I sure don't need wool.

[Susan Otcenas]

Ya know TE always has closeouts going on with prices up to 50% off and the server works! :D

Thanks TE

www.teamestrogen.com/categories.asp?catID=46

Thanks Trek! We do indeed always have a closeout page of 50% off or greater. We also have a fairly extensive Sale page that has everything on the website that's been reduced, all in one place. (Not dial-up friendly, beware!)

Here's a link. :)

http://www.teamestrogen.com/onSale.asp

There's a TON of warmer weather clothing on that page right now, typically 10-50% off. Take note that there's FOUR styles of Sidi shoes on there as well. Sidi is changing some styles slightly for 2008, so we've got the '07 versions on sale. They won't last long, so get 'em while we've still got 'em.

Susan

[sundial]

I have put myself on shopping restriction.

That's because you bought 50 mixtie bikes. ;)

[snowtulip]

Yipee, thanks for letting us know! There were a few things that I've been wanting (that TE doesn't carry) and I just bought them!

[Blueberry]

I have to 2nd the TE sales recommendation:)

I bought my smartwool hoodie (in ORANGE) earlier this year at a significant discount. I'm certainly enjoying it now!!!

And Shebeest shorts on sale! And....

ETA - The Sapphire Slippers (close kin to the famous Ruby slippers) are ON SALE!!! If only I hadn't bought the Ruby slippers...must restrain self....

CA

[evangundy]

So I tried to log into my account and nothing happened. Then I used a different email address and set up a new account. It let me. But when I try to log into my new account, nothing happens. The email address and password disappear, and nothing happens. Doesn't matter which sign in I try. And it won't let me add anything to my cart or wish list without being logged in. Guess I'll try again later or in the morning. I might have to call them I guess.

Anyone else having trouble logging in? Or is it just me????????:confused:
Edna

[greentea]

Yes, I have the same problem.:( Did the same thing as you and set up a new account, but can't use the shopping cart or siging in. It's agonizing since I'm not in the States and can't use the toll free number.

[limewave]

I'm having a problem with creating an account too. So, then I tried to order by phone twice, but both times got disconnected. Sigh. Maybe it's a sign.

[uforgot]

I went on at 4am and had no problems, but things are starting to sell out! I did some major damage, but darn I've wanted to try one of those boleros forever and at $17.50 I couldn't resist. Sweatshirt, skort, headband, Liberator saddle, Christmas Cards...I really really NEEDED those things!:D

Even saddles are 50% off. If you have been wanting to try the Butterfly or Liberator now is the time!

[Crankin]

I had problems checking out last night. Then I noticed my cart had been emptied and one of the sweaters I ordered was no longer available. But, I just went on this morning and ordered 2 Craft base layers, the new Bella knickers, and one of the cashmina tops. Had no problems at all.
It was worth the hassle, because the craft stuff never goes on sale.

[Pax]

...Even saddles are 50% off. If you have been wanting to try the Butterfly or Liberator now is the time!

I ordered a new Falcon X, the new one I got last winter got scuffed almost all the way through when I loaded it in the back of my truck for a Chicago trip. $42.50 for a new saddle!!

[songlady]

It was worth the hassle, because the craft stuff never goes on sale.

That's the way I feel about the GORE stuff. I bought everything I could ever possibly need :p

[GLC1968]

I fought with it a few times last night and eventually got what I needed. I had to refresh my login page about 4 or 5 times before it loaded properly. I also had to 'resend' my info on the final purchase (ie, my credit card info) 3 times before it took. I was afraid that I might see triple charges, but figured that it was Terry and if it overcharged me, they'd fix it.

All in all, it was worth it. I got the Rudy Project sunglasses that I've wanted for 2 years for $82!!

And now that I've been paid...I'm off to check out the TE sale stuff, too. :cool:

[limewave]

Yay, It worked finally!!!!!!!!!!!!

[SouthernBelle]

I've not been able to get it to work, so I'm waiting for the phones to open in a few. I want the T Sweater and the bike cube. Don't anybody buy til I get mine! Dibs!!

[KathiCville]

I just ordered a few MORE things an hour or so ago (7:30 a.m. DST) and the website behaved itself beautifully this time. Yesterday's shopping excursion was an exasperating exercise in patience (but worth it!) I hope those who couldn't place orders yesterday are able to get through today, either by phone or online.

Today I bought my first Terry saddle (the Butterfly Ti). For $60, I couldn't resist......It's on back order......I can hardly wait to get it and give it a whirl! :D

[SouthernBelle]

I got mine!

[Pax]

OK West Coasters...I keep getting "welcome to voice mail", what time will they open so I can talk to a real person??

EDIT - D'oh, nevermind...Terry is in Upstate NY.

[BleeckerSt_Girl]

Ok.....so I just went there and I did order ONE THING....those Volcano gloves.
I've heard about how good they are and figured I'd try them at half price. Otherwise, I restrained myself. :o
The website worked fine for me, just loaded a bit slow here and there.

[KSH]

So I tried to log into my account and nothing happened. Then I used a different email address and set up a new account. It let me. But when I try to log into my new account, nothing happens. The email address and password disappear, and nothing happens. Doesn't matter which sign in I try. And it won't let me add anything to my cart or wish list without being logged in. Guess I'll try again later or in the morning. I might have to call them I guess.

Anyone else having trouble logging in? Or is it just me????????:confused:
Edna

For the Terry website... I couldn't even get pages to display so I could view their products. Yesterday I was FINALLY about to see something and tried to add it to my cart, only to be told "I could not order that item". What?

I'm going to try again today... but I don't have high hopes of the website working properly. I suspect it's overloaded with everyone wanting to login to get their really expensive stuff 1/2 off.

[sundial]

OMG this is crazy! The upload is slowing! :eek: I just *hinted* to hubby that I'd like the snow leopard Cashmina jersey and hat. And being the wonderful hubby that he is, he ordered some stocking stuffers from TE. :)

Don't forget the Bike Cubes for the cyclists on your list. ;)

[Pax]

...Don't forget the Bike Cubes for the cyclists on your list. ;)
I just ordered two of them, I couldn't tell from the product description though...do they have any bungee points to attach it to a rack??

[KSH]

OK, so I got TO the site, was able to view products... and add them to my cart. But everytime I add something to my cart, it deletes what I added before.

Funny.

[Pax]

OK, so I got TO the site, was able to view products... and add them to my cart. But everytime I add something to my cart, it deletes what I added before.

Funny.

The poor gal I just talked to was totally fried, she said it's been a nightmare...I guess they never anticipated this response.

[Triskeliongirl]

Why don't they just price the stuff reasonably in the first place. $400+ for a jacket, give me a break. Then they don't have to run 2 day sales and overload the server...... I am not participating, don't have that kind of time.

[GLC1968]

The poor gal I just talked to was totally fried, she said it's been a nightmare...I guess they never anticipated this response.

This just kills me. 50% off everything and they didn't anticipate this response? Are they not in the retail business? Pul-lease....

[KSH]

Well, since it won't keep anyting in my cart... I'm just going to have to order and pay for stuff one at a time.

All I want is a pair of cycling tights and a jacket.

[Pax]

This just kills me. 50% off everything and they didn't anticipate this response? Are they not in the retail business? Pul-lease....

Unnecessary snippy reply, sorry.

[GLC1968]

Not you, Queen! Sorry!

I just meant that any retailer who offers 50% off everything ought to be better prepared. I'd bet TE would have planned ahead. ;) If they did this in a brick and mortar store and had to tell people to come back because their cash registers couldn't handle the business, people would freak out on them. I do feel for their poor operators though...they must be having a rough time!

(and don't get me wrong, I like Terry - I have 2 bikes from them one of which I bought off the website...)

[Pax]

Not you, Queen! Sorry!

I just meant that any retailer who offers 50% off everything ought to be better prepared. I'd bet TE would have planned ahead. ;) If they did this in a brick and mortar store and had to tell people to come back because their cash registers couldn't handle the business, people would freak out on them. I do feel for their poor operators though...they must be having a rough time!

(and don't get me wrong, I like Terry - I have 2 bikes from them one of which I bought off the website...)

Did they advertise the sale much (I would never have known about except for it being posted here), I wonder if they failed to anticipate internet word-of-mouth?

[KSH]

Well, I just went and ordered what I wanted one by one. I got a pair of cold weather cycling tights with padding and a jacket... all for $150. That's cheap for those 2 items. :)

[sundial]

I just ordered two of them, I couldn't tell from the product description though...do they have any bungee points to attach it to a rack??

Queen:

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubedetail.jpg

http://i5.photobucket.com/albums/y186/2dogcrew/Bikecube1.jpg

There are no exterior bungee cords. This cube is pretty substantial fully loaded. My shoes are size 43. This will give you an idea of the size of the cube.

Hubby just reported that the Terry computer is down and that the operators can only take your information at this point. They will e-mail you with the confirmation at a later date. :(

[Pax]

Queen:

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubedetail.jpg

http://i5.photobucket.com/albums/y186/2dogcrew/Bikecube1.jpg

There are no exterior bungee cords. This cube is pretty substantial fully loaded. My shoes are size 43. This will give you an idea of the size of the cube.

Hubby just reported that the Terry computer is down and that the operators can only take your information at this point. They will e-mail you with the confirmation at a later date. :(

Thanks Sundial, have you ever carried yours on your bike rack? I'm thinking trying to use the cube in place of the venerable old milk crate on my commuter. :D

[sundial]

Thanks Sundial, have you ever carried yours on your bike rack? I'm thinking trying to use the cube in place of the venerable old milk crate on my commuter. :D

Bike rack.....hmmmmmm. Hubby keeps threatening me with one but I can't bring myself to using one yet. I don't commute (the nearest grocery store is 12 miles away). Let's see, would you like me to demonstrate the cube sitting in a milk crate?

[SadieKate]

My order went through as far as I can tell (I was extraordinarily patient yesterday morning) but a certain credit card company seems to keep losing my new address. I changed the address on-line and received an email confirmation. I had two transactions declined (one at the grocery store which doesn't care where I live!) so I called the company and spoke to two people. My new address was re-entered and I was assured all was well now.

Guess what? Another decline until I entered the old address. Terry can't get into their database to confirm if my CC went through on their order. I have to wait.

The CC company shall remain nameless but I've asked them if what is in their wallet will return to my wallet.

I guess in the greater scheme of things this is all small potatoes to whine about but it's plain ol' embarrassing at the grocery store with everyone standing in line. How do you announce in a friendly loud voice, "Believe me! I've lots of credit! I paid my bill!"

[Pax]

Bike rack.....hmmmmmm. Hubby keeps threatening me with one but I can't bring myself to using one yet. I don't commute (the nearest grocery store is 12 miles away). Let's see, would you like me to demonstrate the cube sitting in a milk crate?
No, I'd like to try attaching the cube to my bikes rear rack in lieu of the milk crate...do you think that could work or is the bag too saggy??

[sundial]

I guess in the greater scheme of things this is all small potatoes to whine about but it's plain ol' embarrassing at the grocery store with everyone standing in line. How do you announce in a friendly loud voice, "Believe me! I've lots of credit! I paid my bill!"

Oh my gosh, that happened to me one year when I was Christmas shopping. There was a long line of people and for some reason the card didn't go through. It had plenty of credit on it, but the clerk didn't believe me and called the manager over. Fortunately they didn't cut up the card in front of the whole world. :eek:

[sundial]

Queen, will you have it for just in case stuff or will it be semi-full? Let me see if I can photograph it sitting gingerly on my hubby's new rear rack. Hold on.

[Pax]

Queen, will you have it for just in case stuff or will it be semi-full? Let me see if I can photograph it sitting gingerly on my hubby's new rear rack. Hold on.

It'll be full of stuff like my lunch, sweater, camera, purse type items...

Thanks for your help with this! http://i209.photobucket.com/albums/bb217/Deepliquid/Smilies/thumb.gif

[sundial]

Ok, here's the Cube fully loaded on the rack:

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubeandbike1.jpg

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubeonbike2.jpg

And here's the Cube when it's empty:

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubeonbike3.jpg

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubeonbike4.jpg

http://i5.photobucket.com/albums/y186/2dogcrew/bikecubeonbike5.jpg

[Pax]

Sundial - Thanks so much!! That helps immensely.

PS - I'm REALLY jealous of your garage!

[sundial]

Thanks, we enjoy it. :)

Sooooo, are you gonna get a Cube?

[Pax]

Thanks, we enjoy it. :)

Sooooo, are you gonna get a Cube?

Yup, two of 'em!

[Brandi]

this is the most frustrating thing ever!

[sundial]

:) Great! :)

[sundial]

Queen, it can be compressed even more. It came in a box that was only 4 inches thick.

[Pax]

Queen, it can be compressed even more. It came in a box that was only 4 inches thick.

Excellent!

I've GOT to stop ordering stuff now...my honey is out of town until later today and she's...ummmm...unaware of my little spending spree. :D

[BleeckerSt_Girl]

Those bike cubes are huge! That garage is huge! :eek: :eek:
I can't imagine you could strap that bike cube to the back of your saddle without a rack to support the bottom. It looks more like a bowling bag or a gym bag, made to carry with handle straps.

(mmmm....nice pre-stretched canvas there....) :)

Boy I feel like I was really lucky going on the Terry site at 10 am and getting my gloves with no problem. :o
Terry should make it into a 3 day sale next year- with 30% off everything the first day, 40% off the second day, and 50% off on the third day. That would even out the stampede rate nicely. (hey and they should give me my gloves free for that brilliant idea!)

[GLC1968]

Hey, does anyone know if things purchased during this sale are returnable?

I can't find any info on the site, but I thought maybe one of you who placed orders with a person might have asked?

[Lifesgreat]

Me + Cube = :)

I store my bike stuff in it and it is nice to just throw one bag into the car when I want to go ride somewhere.

[Deanna]

I was having problems with my cart emptying also, but logging in solved that. Though I hate to imagine trying to set up an account if you don't already have one--but if you do, it will solve a lot of frustrations!

[sgtiger]

Finally! My order went through, whew! I had to log in and add things to my wish list(already had a few things in it - hehe:rolleyes: ;) :p ) than go to the wish list management screen and add items from there so that everything would be added at the same time. I did lose a couple of small items, but decided it just wasn't worth it to try to get them added. It did take a few tries to get the final check-out screen to reflect the 50% off prices though. It was a little bit of a hassle but well worth it. It beats holiday traffic, using defensive tactics to beat off hostile shoppers(I've had a few instances of people shoving my little ones out of the way during this time of year at the mall.:( ), and walking around for hours not finding anything. :cool: :D

[bouncybouncy]

Anyone have the Cargo Skort????? can't decide on size...do they run small or big??? I have cycling thighs so i usually wear a smaller size in skirts than pants...wondering if it is true here? wonder what the exchange policy is on this sale?

[SouthernBelle]

It would not let me order this morning until I set up an account. After I thouhgt about it, I had tried to order online from Terry before, but it wouldn't take it. & there was no big sale then. But I didn't set up an account then (that option is there). Today I finally did after it kept telling me I had entered the wrong password. I hadn't entered any passwaord, there wasn't a spot for one.

So I really think the site is a little buggy in the first place.

After all our stuff comes in, we should have a new thread of modeling our purchases.

[KSH]

I was having problems with my cart emptying also, but logging in solved that. Though I hate to imagine trying to set up an account if you don't already have one--but if you do, it will solve a lot of frustrations!

I logged in under my account and it still kept clearing out my cart. But I was able to successfully order each product individually. Since the shipping is free it really wasn't a big deal.

[Andrea]

It would not let me order this morning until I set up an account. After I thouhgt about it, I had tried to order online from Terry before, but it wouldn't take it. & there was no big sale then. But I didn't set up an account then (that option is there). Today I finally did after it kept telling me I had entered the wrong password. I hadn't entered any passwaord, there wasn't a spot for one.

So I really think the site is a little buggy in the first place.

After all our stuff comes in, we should have a new thread of modeling our purchases.
I had the same "wrong password" issue, so I just called. I ordered the Gore Vulcano gloves. And yes, a thread showing purchases off would be fun :)

[songlady]

Hey, does anyone know if things purchased during this sale are returnable?


I am assuming that the standard return policy applies, as they didn't state otherwise. The interesting thing will be to see how they handle exchanges. I bought multiple sizes just in case.

[SadieKate]

The CC company shall remain nameless but I've asked them if what is in their wallet will return to my wallet.Ah ha! Finally was able to speak with someone who sounded like she knew what she was doing, at least let's hope. And she put $50 back in my wallet for my troubles.

Guess I'll stop shopping for other card companies . . . for awhile.

[corgigirl]

I have a couple Terry Cargo Skorts and they fit great!! They are true to size! I have never had a problem with returns either! I don't see with the sale it being a problem.

Thanks Terry for such a wonderful sale!

[mtbdarby]

Darn you ladies - I just did some retail damage! I am now the proud owner of a cube that Santa will bring me for Christmas. Sssshhhhh:D

I think I need to plan a bike tour for next year to use all my nice new thangs!

[Brandi]

Oh my gosh! It took me at least 6 times and that was logged in! I finally got a few things and was able to check out 4 hours later!
Then my husband got wind of the sale and wanted a new saddle. Took me like two minutes to order he's! Can't belive it! They need to be more prepared for this kind of thing. all the walls I ran into were insane! I want $50.00 back too how do I get that.

[emily_in_nc]

I got one thing (a gift) in my cart, but then when I went to continue looking I got a "our site is temporarily down while we make some improvements" screen. Sigh....it could be a long night!

Emily

[sundial]

Darn you ladies - I just did some retail damage! I am now the proud owner of a cube that Santa will bring me for Christmas. Sssshhhhh:D

Yay!!!

[emily_in_nc]

The site seems to be working fine now! A little slow, but functional. I am slowly filling up my cart....eek! :D

Emily

[TPC]

My apologies to all of you who have been frustrated trying to make a purchase during our 1/2 off sale. Believe me, no one feels worse than I do when we leave customers feeling less than absolutely thrilled with our products and our service.

Since I'm a geek, let me fill you in a bit on what's happened. This sale started as a mailing to a small, select group of customers and very quickly assumed a life of its own! It's not that our web servers aren't up to the traffic -- it's that some gliches in our code were exposed when the volume ramped up. We've been working behind the scenes to correct the problems.

But for those of you who waited patiently and still couldn't complete an order, or who attempted to phone in your order and got a busy signal, that's no consolation.

I definitely don't want you to feel like you lost out on the sale. If any of you wanted to order but couldn't because of our technical issues, please give us a call (800-289-8379) sometime in the next few days. We'll honor the sale price.

Again, please accept my apologies. Thanks to all of you for your robust discussion of our sale!

Georgena Terry

[emily_in_nc]

Thank you Georgena!

I just had about 8 items in my cart, and when I went to check out, after putting in my credit card info and trying to get the order to be placed, it came back with "your shopping cart is empty". No matter what I did, I could not get the items back, and of course I hadn't written down the item numbers.

So, there are still some technical glitches on the site. :(

I am going to try once more, and if it still doesn't work, I'll call in a day or two and place the order that way (hoping the items are still in stock).

Emily

[Pedal Wench]

Wow! I'm blown away that Ms. Terry herself would come and help us out! That's pretty cool. With your permission, I'll cross-post on our club (private) forum. We have a thread there about the problems with ordering. I placed one successfully online, but had the same problem with the second:o order -- it dumped my cart twice, asked for a password where there was no place to enter. I called that one in. Bike cube for me too!

[Pax]

Ms. Terry, you're a class act. http://i209.photobucket.com/albums/bb217/Deepliquid/Smilies/thumb.gif

[KathiCville]

Yes, thanks, Georgena! Very gracious of you to honor the sales prices for those who couldn't get through online or by phone.....That's the kind of generous gesture that wins long-term fans and customers!

[Triskeliongirl]

Hey Georgena, thanks for posting! FYI, some of us ended up placing multiple orders since the shopping carts couldn't hold much, so ask your staff to group orders by account to not waste money on multiple shipments to the same address. Also, can you tell us if you will let us exchange items at the sale price if we order the wrong size. Otherwise some of us are ordering items in multiple sizes to return what doesn't fit. Lastly, now that you've joined TE, PLEASE STICK AROUND. We get lots of querries on bike fit, and even Terry bikes, so it would be great to have you on board and participating.

[Brandi]

Hey Georgena, thanks for posting! FYI, some of us ended up placing multiple orders since the shopping carts couldn't hold much, so ask your staff to group orders by account to not waste money on multiple shipments to the same address. Also, can you tell us if you will let us exchange items at the sale price if we order the wrong size. Otherwise some of us are ordering items in multiple sizes to return what doesn't fit. Lastly, now that you've joined TE, PLEASE STICK AROUND. We get lots of querries on bike fit, and even Terry bikes, so it would be great to have you on board and participating.
Ditto!
I had to place to seperate orders. But I gotta say I am very happy about this sale. I would like tobe included on the special sale for next year (if there is one) and that way i can be prepared and just call in.

[emily_in_nc]

The Terry site is really overloaded now....now I can't even get one item in my cart to "stick" when I go to check out. Wish I'd done this earlier today before everyone got home from work (I was home sick today). I've at least made a list of all the items I want to order on the phone, but no guarantee that they will still be in stock when I call tomorrow (I know they'll be too swamped tonight).

Emily

[Pedal Wench]

Emily, I called my order in during lunch, and I got through almost immediately. I would give it a shot. The woman who answered was very patient, and didn't seem stressed at all. Feel better, and try it!

[sundial]

Isn't it nice to know that there are people who still care about the customer and offer personal service? Georgena, you are a breath of fresh air.

[evangundy]

Ditto!
I had to place to seperate orders. But I gotta say I am very happy about this sale. I would like tobe included on the special sale for next year (if there is one) and that way i can be prepared and just call in.

I got one of the emails announcing the sale. You could too, you just need to sign up to receive their newsletters. Every once in awhile they have unadvertised specials and sales that only go to those on the newsletter email list.

I got on to the website over my lunch time, and ordered 1/2 dozen items - was in and out in about 10 minutes. Got lucky with the timing.:D Now to just wait for my package!!!

Edna

[elk]

at least i wasn't the only one!!! i tried and tried and kept losing my cart...

awful generous of ms GT to help us addicts out!!

[SouthernBelle]

HI Georgena,

I have tried to order online from your site before, but the bugginess defeated me. Did manage this time though. I'm looking to my sweater and bike cube.

BTW, we do talk about actual cycling, not just what we buy for it, so come back and chat.

[Velobambina]

Nevermind. It's probably best that I didn't know about the sale, as I just got some items from TE and I'm set w/winter gear.

[sandra]

What was it a secret sale? I'm a loyal Terry shopper and didn't get any email from Terry about this. Only found out after I logged onto this forum, TOO late to take advantage of the price break. Bummer

It is not too late. She said that because of the overload you could call in the next few days and still get the sale price.

[TPC]

A few people posted about our return policy on the sale. Anything, anytime, any reason. We'll refund the price you paid for the item. Shipping is on you, unless we sent something in error -- then we'll take care of that, too.

Thanks again!

[GLC1968]

Georgena - YOU ROCK! I knew there was a reason I love Terry (besides just my bikes)! ;)

Seriously, since I was the one who pointed out that you should have been better prepared, let me say that you have 100% redeemed yourself and your business! I spent years in retail management and because of it, I tend to get overly demanding when it comes to serivce. You guys have met my expectations in the past, so I should have given you the benefit of the doubt this time (I will admit that I was patient enough to get my multiple orders through!).

Thanks for your gracious offer and for answering my question about the return policy for this sale.

It is greatly appreciated! :)

[BleeckerSt_Girl]

Nevermind. It's probably best that I didn't know about the sale, as I just got some items from TE and I'm set w/winter gear.

Me too, I just rounded out my winter gear with more merino items from Ibex. I'm all set at this point.
But I did get one thing- some Volcano gloves from Terry during the sale, have heard they were good for frigid cold.

[Triskeliongirl]

Yeh, TE and Terry are the best aren't they? You get emails from REAL people, yes Susan and Georgena are real people, and I would say that I buy >90% of my cycling products (including bikes- I have a 2005 titanium Isis, 2003 steel s/s coupled Isis, and 2 retired 2001 steel classics) from them. Anybody ever get an email from Giuseppie Nashbar? I hope Susan isn't feeling like she lost a lot of business over this one. Yeh, we used Susan's wonderful size charts to figure out what to order, but in all honesty, I ordered either mostly stuff Susan doesn't stock, like terry specific tires and parts, and the few clothing items were pieces that I already decided were too expensive to ever buy on TE (and are perfect layering pieces for the jacket that I did buy on TE earlier this year).

So please, Georgena, really join our community and participate in our discussions of WOMEN'S CYCLING. Susan has created something really special here.

[GLC1968]

Oh, I'd also like to say that I love TE, too. :) Seriously, I'm spoiled by this place. I order stuff and it's here before I even hit 'submit'. TE's service is definitely part of the reason I hold other internet retailers to such a high standard!

[Pedal Wench]

I don't think my purchases from Terry will change what I buy from TE. TE is my first choice (my first love:p ) and that will never change. With a 50% off sale, it just gave me a reason to stock up on some things I would normally have not bought. I still get caught by the 'featured' products when I log onto here. That page is dangerous...

[Velobambina]

Did they advertise the sale much (I would never have known about except for it being posted here), I wonder if they failed to anticipate internet word-of-mouth?

You know, this seems like it was originally intended as a private sale, which I admit kind of ticks me off since I've been a customer of Terry for years and wasn't included among those who got advance notice. As I said before, that was for the best because I really don't need anything new, although I'd have bought an Exte Ondo jersey I've had my eye on, had I known I could get it for half off. I readily admit to having a case of sour grapes over this, even though fate served me well by keeping me from breaking out the MC or Visa (why the heck don't they accept Amex?). LOL. :(

Makes you wonder if they really intended this to turn into a inadvertent inventory clear out right before the Xmas shopping season really ramps up! I checked their website today and it seems like the pickings are slim at best.

[Triskeliongirl]

I know what you mean, heck I own four terry bikes, two of which were bought brand new, I subscribe to the e newsletter and I also didn't get invited to the sale. This may very well have backfired on them. Those are a lot of hefty discounts they gave out on stuff, much of which rarely goes on sale.

[VeloVT]

You know, this seems like it was originally intended as a private sale, which I admit kind of ticks me off since I've been a customer of Terry for years and wasn't included among those who got advance notice.

If they intended to have a "private sale", it probably wasn't the best idea to advertise it loudly on their website the day before the sale started. That's how I found out about it.

I too wonder about the criteria for advance notice. I am not a regular Terry customer but I've placed several orders over the past year... Though I've done some direct mail before (political stuff, not retail) and the decision about exactly who to mail is very calculated and donors are segmented according to multiple parameters. Retail is probably the same, maybe my $100 here or there wasn't enough to make the cut.

Anyhoo, I can't complain too much (unless I find my credit card charged 5 times), because although it was a major hassle I ended up with a whole bunch of Gore stuff that I probably wouldn't have bought otherwise.

[Pax]

Just got a call from Terry and the Bike Cubes were sold out by the time my order was manually processed, no cubes for me. :(

[Deanna]

(why the heck don't they accept Amex?). LOL. :(

Because AmEx is twice as expensive for the retailers than other cards. They take 3.5-3.9% of every sale, Visa and Master card only 1.5-2%.

[Triskeliongirl]

Just got an email from them that they added the item I couldn't get processed on my own. You are right, we shouldn't complain. We got great deals. I ordered an Exte Ondo jersey that I never would have been able to afford at full price, stocked up on tires and bras, and bought a few layers I really needed but couldn't afford to pay full price for. I hope this didn't end up hurting them, it does seem like a big hit to take, but I know nothing about retail. Regardless, you have to give them credit for going out of their way to honor the sale.

[Lifesgreat]

This is from the email I received from Terry on Tuesday, so I doubt it was meant to be a private sale (emphasis added):

"Spread the word to all your bike sisters - we've never done anything like this before and it's doubtful we'll get away with it again."

[Pedal Wench]

Just got a call from Terry and the Bike Cubes were sold out by the time my order was manually processed, no cubes for me. :(

Oh no! You ordered yours before I ordered mine. Guess mine's out too.:(

[emily_in_nc]

Well, how strange. I just tried to call in my order since my cart kept getting purged last night during the sale. It is 6:13 EST, and I just got home from work. Got a message on their order line stating that they are only open 9-5 Mon-Fri! That is odd to me as I am used to calling to order from LL Bean, Lands End, places like that that are open 24/7 (I think...). So, I guess the order will have to wait until Monday, and I'll have to call during my lunch hour from work. I suspect they'll be sold out of most of the items I was trying to order last night.

So, it wouldn't have done any good to call last night....sigh. :(

Emily

[teigyr]

I finally broke down to get some items last night. I wasn't sure if it was the Nyquil (returned from NY with one heck of a sinus/cold thing) or me but it took hours :D I finally put in 3-4 orders (could only do one item at a time) and the others apparently didn't go through.

I did get an e-mail from Georgena today (thank you!!!) saying I could put in an online order than e-mail for the discount or else I could call today. Being that I have no voice, or at least one that could be understandable, I did it online.

I have never ordered from Terry before but had some items I wanted to get "at some point". I do have loyalty to TE but both places have different things so it's ok. Mostly different, that is. I just want to say that I like my money going to a company I believe in and I will heartily recommend Terry and continue to be a customer. Same goes for TE, of course.

[VeloVT]

Well, how strange. I just tried to call in my order since my cart kept getting purged last night during the sale. It is 6:13 EST, and I just got home from work. Got a message on their order line stating that they are only open 9-5 Mon-Fri! That is odd to me as I am used to calling to order from LL Bean, Lands End, places like that that are open 24/7 (I think...). So, I guess the order will have to wait until Monday, and I'll have to call during my lunch hour from work. I suspect they'll be sold out of most of the items I was trying to order last night.

So, it wouldn't have done any good to call last night....sigh. :(

Emily

If it makes any difference...
I tried to place an order online last night (after calling in my first order), and wasn't able to because of the cart-emptying problem -- it was hours of frustration and I just gave up... but it looks like items that are not in stock, but are not "sale" items, could be purchased at sale price, backordered, and would be shipped to you when they were back in stock (for instance one of the items I was going to order was another pair of Bella shorts, and it appeared that even though my size was out of stock by that point, I would be permitted to order them at sale price and I'd get them sometime in January). So if you were ordering regular stock, you may still be in luck...

[emily_in_nc]

I did get an e-mail from Georgena today (thank you!!!) saying I could put in an online order than e-mail for the discount or else I could call today. Being that I have no voice, or at least one that could be understandable, I did it online.

Thank you teigyr! I was able to add all my items to my wish list right now (none are backordered or out of stock at this point!), so I think I'll put my order in online and email for the discount. Sure hope I get it or I'll be in big trouble with DH! :D

Emily

[SouthernBelle]

Oh no! You ordered yours before I ordered mine. Guess mine's out too.:(

I'm so glad I got mine! I got the deluxe one. Maybe they still have it??

[Pax]

I'm so glad I got mine! I got the deluxe one. Maybe they still have it??

The gal said they still have the deluxe ones in red for half price, I didn't want to spend the extra $15 each so I passed.

[Lifesgreat]

Just got the email this evening. I was willing to wait weeks if need be, because I knew they were swamped, but I don't mind getting bike goodies earlier than anticipated!

[Velobambina]

(why the heck don't they accept Amex?). LOL. :(

Because AmEx is twice as expensive for the retailers than other cards. They take 3.5-3.9% of every sale, Visa and Master card only 1.5-2%.

Well, who knew?

[Brandi]

I was happy to get my order in! Even though I had to do it like 5 times and two seperate orders!
I am a little worried though. i had to put my email on high spam alert cause someone in Russia highjacked my email and I was getting over 100 undeliverable email messages a day. Someone from terry tried to get a hold of me but the spam guard wouldn't let them through. I tried to get the message but accidently erased it with an action I did. I hope it wasn't anything big. What was the name of the person who got a hold of you guys to tell you they were out of this and that? I wrote terry back and told them what happend and asked them to resend the message if they could.
My biggest thing I ordered was a new seat for my dh. He has been using the one off my old giant and I want it back!
the other stuff I ordered wasn't bike related clothes. I got a traveling skort and a halter top for my trip to hawaii in Feb.

[Triskeliongirl]

I suggest you phone them on monday, but the women that I corresponded with concerning my order is Judy@terrybicycles.com. When I couldn't get everything through, I replied to one of the standard confirmations asking for an item to be added, and Judy replied to me and took care of it. Your email may have just been the standard confirmation which I got for each order that I placed, but just phone or email, with the conf. number (s) you printed when you placed your order online

[Meg McKilty]

I'm [unfortunately] too lazy to go through 9+ pages of thread to figure if anyone has touched on this yet: I ordered by phone to Terry a total of $46.

My check card has yet to be charged. Anyone else having this problem? I am starting to wonder if they are going to order my things for me.

[emily_in_nc]

I haven't checked to see if my card has been charged yet, but I did want to report that I got an email from Judy at Terry today stating that she'd applied the 50% discount to my order placed over the weekend that I emailed her about. Since it came to over $300, that discount was really important! Thankfully, they are standing behind Georgena's word. :)

Unfortunately, she said it wouldn't ship for 3-5 days. :( I am sure they are completely swamped with shipping out all those orders from the sale!

Emily

[uforgot]

I placed two orders with Terry during the two day sale and received my first order TODAY! Very fast service.

[short cut sally]

I got a phone call yesterday from a gal at Terry that wanted to verify my CC#. I had placed 3 orders, yes my wish list kept growing as the days went on. I asked her if this verification was for just 1 order or for all 3 combined and she said they were still going thru orders and getting things ready for shipping and wasn't sure how the orders were done, I got the impression they were still doing things via paper/pen at the moment as she said that was what she had in front of her. So I am not sure if and what was still available from the order and she did let me know that things were not shipped yet. That's the only update I have about the sale.

[SouthernBelle]

I got an email yesterday saying my items had been shipped. We'll see how long before I get them.

I suspect those who managed to order thru the website will be shipped quickest as they went straight into the system. The phone orders are probably having to be input by hand.

[BleeckerSt_Girl]

I got an email yesterday saying my items had been shipped. We'll see how long before I get them.

I suspect those who managed to order thru the website will be shipped quickest as they went straight into the system. The phone orders are probably having to be input by hand.

I think you are right. I managed to order my gloves with no problem on the website during the sale (lucky I guess), and yesterday I got an email saying they had been shipped.

[Lifesgreat]

I got an email last Friday saying my order was being shipped USPS and I got it yesterday (Monday). New York to Utah in a weekend.

[SouthernBelle]

I have a tracking #. I love them. Mine are in transit to Lexington, KY. You would think I could have it soon, but UPS normally delivers on the delivery date, so Nashville would probably hold it til then. That's so weird.

[Deanna]

My check card has yet to be charged. Anyone else having this problem? I am starting to wonder if they are going to order my things for me.

Mail order companies aren't supposed to charge your card until your order ships. As they were pretty slammed, I wouldn't worry yet.

[GLC1968]

I just spoke with someone at Terry today. I'd gotten an email about my cc # being off, and they needed confirmation. When I called today to give her the right info, I asked about the other 2 orders I'd placed. She checked and they were both in the system, but neither of them had been processed yet. The one she'd emailed about was the first one placed on the first day. They hadn't even gotten to my 2 orders placed via internet on day 2.

I think we are all going to have to be patient with them!

[teigyr]

I spoke with them yesterday to make sure the order I placed the day after the sale still got the 50% off. She said my orders were in there and that I still got the discount. My card hasn't been charged yet and I haven't received shipping info but I am SURE they are very very busy :D

Should've ordered the first day, huh :p

[VeloVT]

I'd recommend that anyone who placed an order and hasn't heard anything yet to call or email Terry. As of this afternoon I hadn't heard anything, and I was worried that maybe something had gone wrong, AND I was worried that by the time they got around to processing it everything would be gone :).

I emailed this afternoon and got a very prompt email back. From the wording I got the distinct impression that my order had been taken down on paper and was lying around on someone's desk, forgotten :). (I had tried to place an order on the web, the site crashed while processing my card, so I called and placed the order over the phone. The representative said she would check before placing the order to make sure that there was only one in the system -- I think their computers were down as well). Anyway, about five minutes after I got the first email, apologizing for the delay and assuring me that I'd get a shipping confirmation when my order shipped, I got -- yes -- a shipping confirmation. I don't think that was coincidental ;).

[SadieKate]

I'll post this twice on the forum just in case someone isn't reading this thread, but . . .

I just received my Sporthill Summit Tights (no chamois version) (http://www.terrybicycles.com/detail.html?item_no=5046&c=On+Sale). Turns out TE is much better at measuring inseam length than Terry (surprise, surprise). Anyway, the legs are too short for me. The description on TE's website (http://www.teamestrogen.com/products.asp?pID=22275)is far more accurate. 28" is right.

Before I return them, does anyone want them for $40 including US postage? I hate to see someone miss out on such a great deal.

TE carries them in a long length which I may try. They're really nice tights and I was so looking forward to using them for snowshoeing.

[SouthernBelle]

Quick post:

1. Yesterday I was a little disappointed my Terry order didn't come in before the holiday.

2. My delivery guys are very good about hiding packages on my front porch so they won't get stolen. Usually behind a brick column.

As I wandered thru the living room this morning, I spied a box sitting behind a big planter. My order did come in! Just well hidden.

[anakiwa]

I'll post this twice on the forum just in case someone isn't reading this thread, but . . .

I just received my Sporthill Summit Tights (no chamois version) (http://www.terrybicycles.com/detail.html?item_no=5046&c=On+Sale). Turns out TE is much better at measuring inseam length than Terry (surprise, surprise). Anyway, the legs are too short for me. The description on TE's website (http://www.teamestrogen.com/products.asp?pID=22275)is far more accurate. 28" is right.

Before I return them, does anyone want them for $40 including US postage? I hate to see someone miss out on such a great deal.

TE carries them in a long length which I may try. They're really nice tights and I was so looking forward to using them for snowshoeing.

What size are they?

[sandra]

Yes, what size are they?

[Blueberry]

If you cruise on over to the "For Sale" section, you'll find this post:
http://forums.teamestrogen.com/showthread.php?t=20116

They are a medium.

CA