sklarewc
05-17-2007, 10:48 AM
I subscribe to the philosophy that we should all support our LBS, but sometimes you just can't. I wanted to buy a pair of Ritchey evo handlebars in size 38cm, but the supplier (QBP) that EVERY single local shop uses--and most online vendors, too, for that matter--didn't carry these bars in this size. So I called up Ritchey, asked them what the deal was, and the guy on the phone ("Patrick") was really helpful . . . he suggested I arrange to get them thru "GottaRideBikes.com" and said they'd go the extra mile for me. I knew they didn't have this size on their website, but I called them up, and--sure enough, they were great. They offered their 15% off first-time-buyer deal,(or price-match, they said they'd do whatever was lower), and free shipping, too. I don't have the bars yet--this all just happened yesterday--but I'm so impressed with the service they provided, I wanted to pass it on. On their online order form, they ask you if there were any products you wish they carried, too--which I take as an indication of how willing they are to listen to the customer.