aicabsolut
11-19-2006, 12:02 PM
To anyone interested in ordering from Brands Cycle & Fitness ( www.brandscycle.com )
I ordered a Garmin Edge 305 cadence model from them last week. I got free overnight shipping, plus a sale price on the computer.
But the cadence sensor came with a dead battery. This was Friday. I got a replacement battery myself on Saturday to be sure that was the problem, but I emailed the company anyway.
Today (Sunday), the shop calls me up and says they're sending me a new battery, assures me it was a brand new unit, and says that if for some reason this sensor just kills batteries, then I can call them back later and they'll send a replacement sensor.
I was irritated about the product when it arrived, but Customer Service gets an A++.
I ordered a Garmin Edge 305 cadence model from them last week. I got free overnight shipping, plus a sale price on the computer.
But the cadence sensor came with a dead battery. This was Friday. I got a replacement battery myself on Saturday to be sure that was the problem, but I emailed the company anyway.
Today (Sunday), the shop calls me up and says they're sending me a new battery, assures me it was a brand new unit, and says that if for some reason this sensor just kills batteries, then I can call them back later and they'll send a replacement sensor.
I was irritated about the product when it arrived, but Customer Service gets an A++.